30.11.17

Google Assistant Now Recommending Local Services – Particularly Their Own

Today Google has announced on their blog that the Google Assistant will now star helping you find local service providers.

In the U.S., this feature will start rolling out over the coming week, so help is just around the corner. In many cities the Google Assistant will suggest providers that have been prescreened by Google and companies like HomeAdvisor and Porch so you can feel confident they’re ready to take on the job. And if you’re in a city that doesn’t have any available guaranteed or screened providers, you’ll still get an answer from the Assistant with other nearby results.

But as Joy Hawkins of Sterling Sky  pointed out on Twitter, the example that Google is showing are not of HomeAdvisor or Porch but of the new Google Local Services ads.

If you wondered how Google was going to monetize Home, this provides a good framework for that with its ability to facet the search into discreet elements and provide a single answer if needed. It mirrors closely the conversation David Mihm and I had on Streetfight at the beginning of the week where we asked How Far Can Google Local Services Expand?

Now we know the first baby step.

Also per Joy if you want to participate in this program you can sign up here.

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.



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Instagram’s business profiles are being used by more than 25 million marketers

More businesses are looking to do business through Instagram.

More than 25 million marketers have switched their Instagram accounts to business profiles, the company announced on Thursday. That’s up from 15 million business profiles on the Facebook-owned app as of July 2017.

Instagram rolled out business profiles — the equivalent of Facebook Pages — in May 2016 to give companies a more commercial presence on the photo and video app. By converting an account to a business profile, companies can include a “contact us” button on their pages and view in-depth analytics about the organic posts and Stories they publish on the app, such as the number of impressions and unique reach posts received.

Instagram’s hope is that the more tools it offers to marketers, the more that marketers will use Instagram to boost their business, organically and eventually through advertising. That strategy appears to be working. Since Instagram rolled out business profiles, its advertiser base has ballooned from more than 200,000 in February 2016 to more than 2 million in September 2017. That puts Instagram’s ratio of organic business accounts to advertisers roughly in line with Facebook, which has more than 70 million businesses using Pages and more than 6 million advertisers.

Eighty percent of Instagram’s 800 million monthly users follow a business, and roughly 40 percent of the 500 million people who check Instagram daily view at least one business’s profile, according to the company. Of the 200 million-plus people that view a business profile on a given day, two-thirds don’t follow the brand. That last stat makes a strong case for Instagram’s business profiles. While marketers may hope non-followers tap the follow button, they would likely be just as satisfied, if not more so, if these people tap the button to contact their businesses, enabling them to cultivate a customer base outside of the app.


About The Author

Tim Peterson, Third Door Media's Social Media Reporter, has been covering the digital marketing industry since 2011. He has reported for Advertising Age, Adweek and Direct Marketing News. A born-and-raised Angeleno who graduated from New York University, he currently lives in Los Angeles. He has broken stories on Snapchat's ad plans, Hulu founding CEO Jason Kilar's attempt to take on YouTube and the assemblage of Amazon's ad-tech stack; analyzed YouTube's programming strategy, Facebook's ad-tech ambitions and ad blocking's rise; and documented digital video's biggest annual event VidCon, BuzzFeed's branded video production process and Snapchat Discover's ad load six months after launch. He has also developed tools to monitor brands' early adoption of live-streaming apps, compare Yahoo's and Google's search designs and examine the NFL's YouTube and Facebook video strategies.



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SEO SWOT Analysis: Focus your efforts in areas that deliver results

SWOT analysis for SEO

When it comes to SEO, it can be hard to know where to start — and it is easy to waste a lot of time and effort on activities that are going to deliver little in the way of returns. This is not a new problem, and it is as true with traditional marketing tactics as it is with modern digital tactics.

Fortunately, there are business and marketing methodologies that exist to simplify marketing planning. And one of our favorites at Bowler Hat is the SWOT Analysis. In this post, I am going to detail how you can use the time-proven SWOT Analysis to focus your efforts and improve your SEO.

[Read the full article on Search Engine Land.]


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Marcus Miller is an experienced SEO and PPC consultant based in Birmingham, UK. Marcus focuses on strategy, audits, local SEO, technical SEO, PPC and just generally helping businesses dominate search and social. Marcus is managing director of the UK SEO and digital marketing company

Bowler Hat

and also runs

wArmour aka WordPress Armour

which focuses on helping WordPress owners get their security, SEO and site maintenance dialled in without breaking the bank.



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Marketing Day: Omnichannel marketing, 4D interactive ads & Snapchat’s redesign

Here's our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web.

Please visit Marketing Land for the full article.


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Google Q & A Rolling out to the Desktop

Google Q & A, periodically visible on the desktop, seems to be finally rolling out full force to both PCs and Macs.

Earlier in the week, after the feature had largely gone missing even on mobile.  Danny Sullivan (now of Google) noted that it was but a temporary bug. It would seem that it was a precursor to the full roll out which appears to be happening now.

As you can see, it is viisble in the Knowledge Panel AND the Local Finder.  It is not yet visible in Google Maps.

First rolled out this summer with a mobile only visibiliy, desktop visibility will increase both how easy it is to find them as well as make it easier to have them created. I am seeing a surprising number of them both rurally and in urban environments although the questions are not always valuable or appropriate.

The feature is not yet visible in Google Maps nor in the Google My Business Dashboard. Google has though recently started alerting business owners to their existence by way of the newly expanded Search Dashboard. We are hoping to see more active alerts via the full GMB dashboard at some point.

Please consider leaving a comment as your input will help me (& everyone else) better understand and learn about local.



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SearchCap: Google audiobooks, local spam & SEO metrics

Below is what happened in search today, as reported on Search Engine Land and from other places across the web. The post SearchCap: Google audiobooks, local spam & SEO metrics appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.


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Daily Search Forum Recap: November 30, 2017

Here is a recap of what happened in the search forums today...



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To marketers, the future looks like touch point whack-a-mole

If you’ve ever wondered what will replace the smartphone, the answer is that nothing will. Or actually, everything will.

Pervasive computing will become the norm. After all, Gartner predicts there will be 20 billion connected things in existence by 2020, up from about 7 billion today.

Currently, digital signage, smart kiosks and even connected dressing rooms are all shaping the way consumers and businesses interact with technology (and each other), and we are on the cusp of another wave of sweeping tech change, including self-driving cars, drones, artificial intelligence and virtual reality.

Yet the mobile paradigm persists. We look at IoT (Internet of Things) devices and assume they will function like smartphones. This is the pattern of how humans process the emergence of technologies, and there are unfortunate consequences. The first television ads were more or less radio copy complemented with moving images of a spokesperson.

[Read the full article on MarTech Today.]


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Mike Herrick is the SVP of product & engineering at Urban Airship and is responsible for developing, operating, supporting and innovating its products. Mike has led the development of Urban Airship’s mobile growth platform, which is trusted by thousands of brands, partners and developers to deliver more than 1 billion notifications per day across 45,000 apps.



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It’s time to get real about omnichannel marketing

When you stop to think about the evolution of marketing in the last decade alone, it’s pretty remarkable — especially how mobile has forever changed the way we engage with our favorite brands.

The billboard, television or email campaigns of yesteryear have transformed into in-app messages, chatbots and social memes. These are just some of the marketing channels that have developed in the last decade — and it seems as if more channels are being introduced all the time, especially with the introduction of voice-activated technology.

But effectively utilizing these new channels and capabilities seems to have gotten lost in the shuffle. In fact, driving business value through effective customer engagement is an area where many brands have fallen short.

[Read the full article on MarTech Today.]


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

As the Director of Marketing Communications at

Localytics

, Kristin is focused on driving the public relations, analyst relations, thought leadership, event sponsorship/speaker's bureau and social media strategies for the company. She brings 15 years of experience in leading global public relations, marketing communications and content marketing campaigns and programs for a range of B2B technology companies, including early stage startups all the way up to large public companies.



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ironSource’s ‘4D Interactive Ads’ deliver personalization (and data) through interactivity

A new mobile format from ironSource, a mobile monetization and marketing technology company based in Tel Aviv, Israel, puts a playable “choose your own adventure” spin on ad personalization.

Dubbed 4D Interactive Ads, as in breaking the fourth wall, the units prompt users to make selections from various scenarios, and the ads evolve based on those choices. For example, an ad from a shoe retailer starts by asking users to choose their shoe style, either elegant or casual. From there, the ad is tailored to show shoe styles and products based on the subsequent selections the user makes.

4D uses video as a base and layers on interactivity to add personalization to the ads. The company says the (anonymized) data generated from user choices “can be used to inform marketing and even product optimization.”

“Previously, networks could only pass on data about completions and clicks, which doesn’t say much about who the user is or what they like. With 4D ads, advertisers can ask their users specific questions and learn more about them. Do they prefer to listen to music on the train or at the gym? Are they more interested in makeup or clothes? Answers to questions like this have tremendous value for advertisers,” said Dan Greenberg, chief design officer at ironSource, in a statement. “Understanding consumers is a difficult task. 4D ads make it much easier, giving brands a chance to leverage the intimate mobile medium for what it was meant to do, tear down that fourth wall.”

The new ad format is part of a wave of interactive formats that have sprung up specifically to engage mobile users. For its part, ironSource’s in-house unit, Playworks Studio, has developed a suite of interactive ads that include playable ads, interactive end cards and augmented reality ads.

[This article originally appeared on MarTech Today.]


About The Author

As Third Door Media's paid media reporter, Ginny Marvin writes about paid online marketing topics including paid search, paid social, display and retargeting for Search Engine Land and Marketing Land. With more than 15 years of marketing experience, Ginny has held both in-house and agency management positions. She provides search marketing and demand generation advice for ecommerce companies and can be found on Twitter as @ginnymarvin.



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Swrve adds support for OTT TV apps

Some of the programming services offered on Roku.

Some of the programming services offered on Roku

Despite its name, Swrve hasn’t swerved in its evolution from its origins as a marketing and engagement platform for apps.

Instead, it’s taken a series of steps toward its positioning as a customer interaction platform. In 2014, for instance, it added support for iBeacons, which are usually paired with apps. Later that year, Swrve declared itself an open platform that would play nice with others, and it now offers functional integrations with nearly three dozen platforms like Salesforce and Marketo.

And, earlier this year, it announced that its full integration with Oracle’s Eloqua campaign tool added in-app analytics, testing, targeting and messaging to that platform.

Today, the San Francisco-based Swrve is expanding its scope again, announcing that it will now support analytics, testing, marketing and engagement for several over-the-top (OTT) TV platforms — Apple TV, Roku, Android TV, Amazon Fire TV and Chromecast.

CEO Christopher Dean told me that his company’s platform will eventually support OTT TV on connected TVs that have proprietary operating systems, like LG.

This wider scope is “an extension of what we do,” he said. While other vendors like Tru Optik offer targeting and some marketing/advertising capabilities for OTT TV, Dean said Swrve’s newest addition makes it “the first customer interaction platform for OTT branding, engagement and retention.”

TV programming apps like Crackle and Netflix can integrate with Swrve’s software development kit (SDK) and get access to several marketing tools.

There are promotional “tip overlays,” where a Swrve screen appears on part of the TV screen to inform viewers about new features, like the start of a seven-day free trial or a new category.

On-screen overlays, emails, SMS texts or push notifications to a program service’s associated mobile app can be used to send messaging that is based on viewing patterns for cross-selling, upselling, retaining or onboarding customers. Here’s an example of upsell messaging:

And Swrve offers analytics and A/B testing to the integrated program services. Dean said these tools have led to uplifts in average revenue per user of up to 30 percent during the pilot phase of OTT support.

Program services can load their historical data — including both behavioral info and customer relationship profiles — into Swrve, plus there are backend adaptors for real-time access to the programming service’s data.


About The Author

Barry Levine covers marketing technology for Third Door Media. Previously, he covered this space as a Senior Writer for VentureBeat, and he has written about these and other tech subjects for such publications as CMSWire and NewsFactor. He founded and led the web site/unit at PBS station Thirteen/WNET; worked as an online Senior Producer/writer for Viacom; created a successful interactive game, PLAY IT BY EAR: The First CD Game; founded and led an independent film showcase, CENTER SCREEN, based at Harvard and M.I.T.; and served over five years as a consultant to the M.I.T. Media Lab. You can find him at LinkedIn, and on Twitter at xBarryLevine.



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Faster, cheaper and more efficient: AI-powered market research is here

We’re hearing about a lot of companies using artificial intelligence (AI) to make the most of the data they collect. Now market research has adopted the technology.

After finding success with clients such as Google and Mastercard abroad, Prague-based response:now is bringing their AI-powered app to the United States.

The company now offers a fully self-service, programmatic platform that creates research reports based on machine learning. Then it uses a human editor to tease out any undetected nuances and reconcile any disparities.

Fred Barber, newly appointed managing director of response:now in North America says it makes sense to use AI in research.

Since research is essentially data — and common metrics such as the Net Promoter score are basically formulas — an algorithm can learn to make reasonable assumptions and conclusions about the data it analyzes, Barber said. Using AI, response:now automatically creates reports, cutting down much of the time spent in traditional research environments.

According to Barber, 75-80 percent of the work effort in market research is in the writing of the reports. “It’s costly and time-consuming,” Barber said. In comparison to traditional research, response:now can deliver in “five days, not five weeks and for 2K instead of $20 (on average).”

In many cases, Barber says, the company can provide research at three times the speed and one-third the cost of current market research and DIY offerings.

The company enables their clients to get research on a wide variety of variables, including ad performance, packaging design, customer satisfaction and more.

“We’ve enabled market research to become a much more ubiquitous part of the business process,” Barber said.


About The Author

Robin Kurzer started her career as a daily newspaper reporter in Milford, Connecticut. She then made her mark on the advertising and marketing world in Chicago at agencies such as Tribal DDB and Razorfish, creating award-winning work for many major brands. For the past seven years, she’s worked as a freelance writer and communications professional across a variety of business sectors.



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Is establishing a brand-safety KPI a good idea?

The universal key performance indicator (KPI) to end all measurement metrics; an amalgamation of all that brands care about; a compilation of everything that agencies, suppliers and tech companies are forced to deal with for the betterment of the industry — a brand-safety KPI has the potential to benefit players on all sides of the advertising ecosystem by tracking brand safety at the campaign level. But is it a good idea?

When you think about the big three elements of measuring whether a digital campaign was safe or not, you think about three things:

  1. Did my ad show up next to the content I desired, or alternatively, did it show up next to something questionable?
  2. Was my ad viewable?
  3. Was my ad served to a human or some sort of invalid traffic (IVT)?

I like to ask if the three of these got together and a had a child, a super-KPI-kind, what would it look like, and would it have any value in the marketplace?

Calculating a brand-safety KPI

The three big measurement concepts — contextual relevancy, viewability and fraud/IVT — are essential sets of numbers which are already tracked. Combining them would require a methodology that brings together campaign data, relevant parameters and times and a mechanism to weight the score.

Managing all the data inputs would be difficult, but it can be done. The resulting score could be compared to all of the supply in the market using a universal scoring system.

Scoring could originate at the domain, property or company level — and someday even at the placement level. This scoring system could be circulated and managed against by all buyers, direct, programmatic, marketers and agencies.

How the concept of the brand-safety KPI came to be

As a content developer and leader of a consulting organization, I regularly host board meetings and advisory sessions which have participation from senior industry leaders from both the buy and sell sides. Over the past 12 months, I have heard a common theme during the conversations at these functions: the increasing need for the ability to transact on brand-safe inventory. This recurring sentiment led me to consider how this need could be met.

Benefits of a brand-safety KPI

As with any universally adopted metric, the brand-safety KPI would provide a simplified way of measuring the overall safety of a media placement. The KPI would level the playing field for suppliers large and small, allowing marketers and their agencies to buy only brand-safe inventory.

The long-term value for publishers would be the opportunity to be scored on a fixed set of criteria to optimize toward, rather than an undefined blanket term such as brand safety.

The challenges of establishing a brand-safety KPI

First and foremost, it would be no small task to develop a brand-safety KPI. Implementing it and getting the market to transact on the KPI would be an even larger hurdle to overcome.

In the short term, some suppliers would be hurt if they scored too low on an overall Brand Safety Index and fail to quickly make adjustments to raise their score.

Bringing it all together

The value of providing marketers and their agencies with a single metric for measuring brand safety was an interesting topic of conversation at our recent conference. A takeaway from these discussions is that this concept could evolve into an invaluable way to further increase confidence in online advertising.

But I’m interested to hear reactions from the market at large. Does this concept resonate with you? Why or why not? Are there benefits and challenges of establishing a brand-safety KPI that I missed?

I look forward to seeing how this concept evolves. I anticipate that in the year ahead, we’ll move further away from the discussion on what brand safety is and focus more on how we can transact on brand-safe inventory.


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Rob Rasko is a thought leader in the digital marketing industry. His venture, global digital solutions firm

The 614 Group

, enables results-driven client marketing efforts in the practice areas of content monetization and revenue strategy, brand safety, technology and digital systems integration, and corporate strategy.



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Law firms spamming Google My Business: Don’t trust your money or your life to them!

Last year, I wrote a piece addressed to SEO companies showing how much they were spamming Google Maps and giving the industry a bad reputation. If I worked at Google, this type of stuff would make me hate SEO companies and have no desire to help them.

Lately, I’ve been seeing this same level of spam (or worse) in the legal industry. If you’re an attorney or a marketing agency that works with attorneys, this article is for you.

Personally, if I were looking to hire an attorney and trust my money and my life to someone, the last place I would look is Google, due to my knowledge about how unreliable the information is and how fabricated the reviews are. Let’s get into some specifics.

Fake reviews

Attorneys often complain about how hard it is to get their clients to leave reviews. I get it. Someone rarely wants to publicize who they hired to help them with their divorce or admit that they had to hire a criminal lawyer. This does not, however, excuse what attorneys are doing to get reviews in spite of this.

One common trend amongst attorneys currently is review swapping. Although sites like Avvo might have sections that encourage peer reviews, they do a good job of separating them so that consumers realize they are not reviews from clients.

Google has no such distinction and is very clear in their guidelines that reviews should be about the customer experience. Attorneys you are friends with all around the country do not count as customer reviews. I say this because so far, every review that fits this scenario that I’ve reported to Google has been removed.

In addition to violations of Google’s guidelines, quid pro quo attorney review circles may violate attorney ethics rules. According to Gyi Tsakalakis, a digital marketer with a focus on law firms:

Per the ABA Model Rules, with limited exceptions, lawyers aren’t supposed to give anything of value to a person for recommending the lawyer’s services. The quid pro quo nature of some of these review circles could be construed as a violation of this rule. At the very least, these communications could be interpreted as misleading, which is also prohibited by most states’ rules of professional responsibility.

There also could be legal implications to review swapping. In addition to it being against Google’s guidelines, it could also get you in trouble with the FTC. In an article I wrote on fake reviews earlier this year, Brandon J. Huffman, attorney at Odin Law, mentioned:

The FTC looks at whether you got something of value in exchange for your review. The thing of value is usually cash or a free product of some kind, but the positive review you receive is also something of value. So, this is really no different than a typical paid-for review under the regulations. Businesses would need to disclose that they received a positive review in exchange for their positive review.

Review swaps aren’t the only thing that can get lawyers in trouble with their state Bar Associations. A variety of fake review tactics are likely to lead to sanctions, such as having your employees pose as clients to leave reviews or paying someone to write fake reviews. Indeed, many law firms are just flat-out getting fake reviews posted.

Recently, in looking at the top 20 listings that ranked for personal injury lawyers in a major city in the USA, I found eight that had fake reviews (40 percent).

Fake listings

The most common practice for attorneys who want to rank in several cities is to create listings at virtual offices. When these are reported, Google has been pretty good at removing them. However, attorneys (and their marketing companies) are getting smart at this stuff and have found ways to trick Google My Business support into thinking their fake locations are real locations.

These are also clearly false, or at least misleading, communications about the lawyer’s’ services — a clear violation of attorney ethics rules.

Fake photos

I have experienced this one many times. An attorney will submit photos on their listing that “prove” they exist there, even though the address belongs to a virtual office service provider. These photos are often:

• photoshopped.
• signs that were taped to a wall, only to be removed after the photo was taken.
• photos of a completely different location.

I actually visited an office recently that an attorney was using for a listing on Google. The photos of the signs that he posted did not exist there in real life. So he was willing to actually show up at the office and tape signs to the wall just to “show” Google that he is really at that location. There is a word we use in my circles to describe this type of thing — and it’s called lying.

As business author Stephen Covey says:

The more people rationalize cheating, the more it becomes a culture of dishonesty. And that can become a vicious, downward cycle. Because suddenly, if everyone else is cheating, you feel a need to cheat, too.

Using other attorneys’ addresses

This is another tactic I’m seeing on the rise in the attorney world. One attorney will get another attorney to accept the postcard from Google My Business so they can get an “address” in that town. Usually, they aren’t competition and practice different types of law, so there isn’t any negative impact on either party. This is also against the guidelines, and when caught, will be removed by Google.

I’m seeing more and more videos being used as evidence on the Google My Business forum to help prove businesses don’t exist at the address they are using. User Garth O’Brien posted another clever idea as a comment on an article by Mockingbird Marketing:

I was aware of a local law firm that did this in Washington. Their competitors called up each city and pointed out that law firm had a physical presence within their city. They inquired if that law firm was paying B&O tax in each city. The law firm was not, so each city called up and asked them to fork over some tax money. That law firm quickly erased each profile for every city [where] they did not have a physical presence.

Keyword stuffing

The final tactic I see being used frequently is keyword stuffing. It’s an old trick that still works well. If you want to rank higher on Google, just shove “Best Attorney Ever City Name” into your business name field in Google My Business.

The problem is that Google will remove the keywords when they catch you. I have also seen them recently suspend a listing for an attorney who wouldn’t stop doing it. Currently, this guy has no ability to edit or control his listing on Google.

Summary

If you are sick of the spam you see in the legal industry, please to continue to report it on the Google My Business forum. I urge you not to let these people get away with the tactics they are using. Also, no matter how tempting it is — never join them!


Opinions expressed in this article are those of the guest author and not necessarily Search Engine Land. Staff authors are listed here.


About The Author

Joy Hawkins is a Local SEO expert who is a Google My Business Top Contributor. She regularly contributes to many online communities in the Local SEO world, including the Google My Business forum (Top Contributor), the Local Search Forum (Top Contributor), and the Local University Forum (Moderator). She is also a contributor to the Moz Local Search Ranking Factors survey. Joy is the owner of

Sterling Sky

in Canada and is the author of the

Expert's Guide to Local SEO

, which is an advanced training manual for people wanting a detailed look at what it takes to succeed in the Local SEO space.



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Embedding images in email? Consider these 3 techniques

Images have proven to be one of the most compelling and information-dense media available to marketers today. A good image can communicate emotion, transmit knowledge and get that critical engagement leading to a purchase.

Every marketer needs to consider including images across their media, and email is no different. There is, however, a big caveat for images in email: They can be notoriously difficult to work with.

If not handled well, embedding images in an email can affect deliverability, engagement and sender reputation. Appearances in a recipient’s inbox also can change from email client to email client.

To get around these issues, it’s critical to understand the usable methods for embedding images in emails, as well as their benefits and drawbacks.

Senders today primarily have three different methods for embedding images at their disposal: CID tags, inline embedding and linked images. But before using these methods, email marketers should take a close look at how their active recipients behave with current emails.

The importance of analyzing recipient behavior before using images cannot be overstated. You will need to know what email clients to design images for, what size is optimal for these email clients, how these clients treat ALT text and how they both do and do not render images for recipients.

Analytics done? Great. Let’s jump into our first image-embedding option, the humble CID tag.

CID

CID (Content-ID) has been used for quite some time to send media via email. Though dated, it’s still a viable option.

CIDs are fairly easy to understand when it comes to email: Attach the image to the email and reference it with HTML tags in the email’s template. This embeds the image when it’s opened.

While using CIDs may sound simple, the actual process can be fairly complicated, with mixed results. For example, CIDs work well with desktop email clients, but they do not play well with browser-based email.

Additionally, embedding images in this manner increases the size of your overall email, which can hinder deliverability.

Inline embedding

Compared to CID, inline embedding is a much simpler solution to embedding images. The downside? It’s not as versatile as CID, and it shares CID’s problem with increased email size.

Inline embedding requires you have a base64 string — a type of encoding scheme — of your image. But with that encoded string, you can simply embed your image into your email through a standard HTML tag and be done. No deep dives into MIME or code are required.

However, inline embedding does not play well with webmail services and is blocked completely by Microsoft Outlook. These are likely significant chunks of your email lists, which means you’ll need to plan around inline embedding’s shortcomings if you’re to deliver images successfully.

Linked images

Finally, there are linked images. Unlike the CID and inline embedding techniques, linked images are simple to implement and light on email sizes. The one complication, however, is how many recipients you’re sending an image-laden email to.

If you’re sending an embedded image to a smallish number of recipients (a few hundred, for example), then a typical cloud hosting site like Box, Google Drive or Dropbox could help deliver that image. If you’re sending an embedded image to tens of thousands of people, however, you will need to look into a Content Delivery Network, or CDN.

CDNs essentially host your images across a network of data centers. Emails designed with an image in mind will then call on the CDN-hosted image through an embedded HTML tag. That’s it.

Linked images are simple: They keep email lightweight and allow you to make adjustments to the image through simple changes to HTML tags.

However, using linked images does present a few downsides. Namely, it requires an email to download an image from external servers, which could lead to latency issues.

Additionally, it can succumb to the same blocking issues that CID and inline embedding suffer from. So, while linked images may sound good at first glance, they may not offer any tangible benefits over the other image-embedding techniques.

Regardless of what embedding technique you use, you’ll need to have a crystal-clear understanding of who is going to look at your email and where they’ll look at it. Your design team will need to prepare and design email images for mobile, desktop and web browsers for an almost endless supply of email services.

Still, the effort to stand out from the crowd and build a stronger relationship with your recipients can be worth it.


Opinions expressed in this article are those of the guest author and not necessarily Marketing Land. Staff authors are listed here.


About The Author

Scott Heimes serves as Chief Marketing Officer at SendGrid, where he is responsible for the company's brand strategy, driving demand for its solutions and leading global marketing operations. Scott oversees corporate marketing, demand generation, corporate communications, partnerships and alliances, international expansion and SendGrid’s community development team.



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My 12 most important SEO metrics to monitor

As a digital marketer, you can measure the success of your work in several ways. One of those ways is by examining key SEO metrics.

Fortunately, there are plenty of tools that provide you with easy-to-read reports so you can check those metrics. Two of the best utilities, Google Search Console and Google Analytics, are not only offered for free, but most of the metrics you need to focus on can be gathered from either one of those tools.

But which metrics are the most important to track? Here are 12 that stand out from the pack.

1. Organic traffic

Organic traffic is defined as traffic you earn from appearing in the search engine results pages (SERPs) without paying for placement.

That’s the essence of SEO, after all. You want your site to rank for keywords related to your niche.

It’s important to track your overall organic traffic so that you can see how many people are visiting your site as a result of your SEO strategy.

By landing page

Overall organic traffic is sitewide. You also need to track organic traffic by landing page. Why? Because that’s how you can determine where you need improvement.

If you find that some pages are ranking on page 1 while others are on page 7, you know that you need to direct your SEO efforts towards those pages that are ranking poorly.

Additionally, if you’re using different SEO strategies for different pages, you’ll get an idea of which strategies work best when you compare rankings.

By location

It’s important to track where your organic traffic comes from. This is especially true if your SEO efforts are meant to target specific geographic locations or if you’re planning to expand your business into new markets.

First, you should track organic traffic by country. You might be surprised to learn that you have a strong fan base overseas. If that’s the case, then you may want to consider updating your marketing strategy to include expansion into these markets. (Time for some international SEO!)

Alternatively, if you’re seeing heavy organic traffic from countries that aren’t profitable for your business, you may want to figure out why that is. It’s possible that you may need to adjust your SEO strategy to focus more on your target countries.

Even if the vast majority of your organic traffic comes from within the US, it’s possible that your product or service appeals to people in some states more than others. The only way you can know that is by tracking organic traffic by state.

If you find that people in certain states like your brand better than people in other states, you can divert more marketing resources into those states so that you can improve sales. If states that are important to your business aren’t performing well, that may be a sign that you need to tweak your website experience to better target this audience segment.

Drilling down even further, it might be the case that your brand appeals to people in metropolitan areas. That’s why it’s good to examine organic traffic by city.

Again, allocate your resources where you’re likely to get the best ROI.

2. Organic bounce rate

The bounce rate tells you how many people “bounced” away from your site after only viewing one page. It’s measured as a percentage of visitors, with a lower number being better.

If you see that you have a high bounce rate, that may mean you need to do some on-site work to keep people around. For example, you could show links to related posts or other items of interest in the right-hand sidebar.

By landing page

It’s also a good idea to inspect the bounce rate by landing page. That way, you can see which landing pages tend to turn away visitors and which ones keep them hanging around for more.

If a landing page has a high bounce rate, that could indicate that the content on the page didn’t match the keyword the visitor plugged into the search engine. (It could also mean the person quickly found what they needed and left, so be careful here.)

3. Organic conversion rate

Remember: Organic traffic only gets people to your website — it doesn’t mean you’ve made the sale. That’s why you need to measure the conversion rate as well.

You’ll want to check your aggregate conversion rate for organic traffic. That way, you’ll get an idea of how well you’re appealing overall to people who arrive at your site from the search results. However, you’ll also want to drill down into various segments to see what factors are impacting conversion rates.

By landing page

You may wish to measure conversion rate by landing page. Why? Because conversions are usually won or lost on the page itself. If you find that one page has a much higher conversion rate than another, then that could mean one doesn’t have an effective marketing message.

By location

By tracking organic conversions by geographic location, you might find that your messaging appeals to people in specific areas. If you do find that your message resonates with people in one or more locations, follow basic principles of Business 101 and push more marketing dollars into those regions.

By device

It’s almost impossible to capture a healthy market share unless you appeal to a mobile audience. To check how well your site appeals to people on mobile devices, you need to check the conversion rate by device for organic traffic.

If you find that your conversions for desktop users are unusually higher than conversions for smartphone or tablet users, then your site probably isn’t optimized for a mobile audience. Run some tests and contact your development team to improve the mobile experience.

By browser

Your job would be a lot easier if there were only one browser and everybody used it. Unfortunately, that’s not the case.

That’s why you need to check conversion rate by browser for organic traffic.

If you find that people on one browser convert much higher than people on other types of browsers, that usually means that your site is user-hostile to people using those other browsers. Contact your development team and ask them to ensure that the site works across all popular browsers.

I recently worked with a client and found their site didn’t work on Samsung Galaxy phones. When we fixed it, they started making an extra $50,000 a month.

4. Top exit pages for organic traffic

Exit pages are the last pages that people visit before they leave your site. It’s important that you track the top exit pages. Why? Because those pages are probably your “problem children.”

They’re pages that cause people to lose interest in your site and go elsewhere. See what you can do to improve those pages so that visitors hang around for a little longer.

5. Breakdown of organic traffic from Bing and Google

Although Google is the most popular search engine, it’s not the only search engine. Many of your customers use Bing, too.

That’s why you should examine your organic traffic breakdown between those two search engines.

If you find that you’re not pulling in the expected traffic you think you should from one search engine or the other, it’s probably a great idea to update your SEO strategy.

I often see that people do not focus enough on Bing when looking at this report.

6. Keywords ranked in Google

You may wish to use a keyword tracking tool like SEMrush to determine the total number of keywords for which your site ranks in Google. Once you know what keywords your site is ranking for, there are numerous ways you can use that data to inform your SEO strategy.

Take note of which keywords you want to rank for but aren’t yet — these are the keywords you may want to focus on in your SEO campaigns.

It’s also a good idea to capitalize on your existing success. If you find that your site ranks in the top 10 for some high-converting keywords, continue using those keywords in your content marketing campaigns to ensure that you stay there. Your top-ranking keywords are likely bringing you the most traffic, so make sure that the landing pages associated with those keywords are relevant to keep your bounce rate low.

7. Local visibility

If your business has one or more physical locations that local customers can visit directly, it’s very important that you keep track of your local visibility.

Specifically, is your site appearing in the local 3-pack for keywords related to your niche? Is it appearing when people type the name of your town or city plus the name of your industry? If not, it’s time to work on some local SEO.

8. Click-through rate (CTR)

Google Search Console offers a Search Analytics report that shows the average percentage of people who click on one of your links after seeing it in the search results. That percentage is called the click-through rate (CTR). It’s a stat you should pay attention to because it tells you more than just how well your pages rank in the SERPs. It also tells you how much the content appeals to people.

If people like what they see of your content in the search results, they’ll click the link. If not, they’ll move on to another result.

By landing page

Examining CTR by landing page will show you your money-makers from an SEO perspective. Those are the pages that get the most attention from the search results.

You should also look at the pages with the lowest CTRs and optimize them.

By top keywords

Another stat to check is the CTR of your top search terms in Google Search Console. If you see that a term is getting you a lot of clicks, you should determine which pages are ranking for those keywords and ensure that your page content accurately reflects searcher intent. It might be a good idea to test conversion optimization elements on these pages, too.

On the flip side, if you observe a low CTR for a valuable search term, you should look at the page(s) optimized for that term and find out why. It might be that the title or description associated with the page isn’t relevant or enticing.

9. Pages indexed in Google Search Console

One thing is certain: Nobody is going to find a webpage in the search results if it isn’t indexed. That’s why you need to pay attention to the number of pages on your website that have been indexed.

If you find that it takes an unusually long time for your pages to get indexed, you can always submit them manually using the Crawl>Fetch as Google option in the Search Console.

You should also take note of how many pages are indexed relative to how many pages have been submitted. Again, if you find that a small percentage of your submitted pages are indexed, you might need to manually request indexing via the Search Console.

10. Pages crawled per day

The Google Search Console will also show you how many pages have been crawled every day for the last 90 days.

If you have thousands of pages, and only a small percentage of them are getting crawled, that could point to a problem with your crawl budget. Google won’t crawl your entire site if it looks like its bot will consume too many of your system resources in doing so.

11. Duplicate titles and descriptions

You can also use Google Search Console to check the number of duplicate titles and descriptions on your site. As a rule of thumb, duplicate content is a no-no. When multiple pages have the same title tags and meta descriptions, that tells search engines that all those pages are about the same topic; this can dilute your topical authority and limit your ability to rank well for those terms.

If you find that you’ve got duplicate content on your site, it’s a good idea to update it so that it’s unique or block it.

12. Crawl errors

Google Search Console also provides you with crawl errors. Although the default report shows sitewide errors, you can also use a filter to view errors by segment. Any crawl errors you find should be addressed right away.

Follow your SEO metrics closely

I find it fascinating how many SEO metrics there really are. And the ones I mentioned here are just the start.

The longer I work in digital marketing, the more I learn. I encourage you to really dive deep into your analytics and get good at determining which data is most helpful for measuring SEO success.


Opinions expressed in this article are those of the guest author and not necessarily Search Engine Land. Staff authors are listed here.


About The Author

John Lincoln is CEO of

Ignite Visibility

, a digital marketing teacher at the University of California San Diego and author of the book

Digital Influencer, A Guide to Achieving Influencer Status Online

. Throughout his career, Lincoln has worked with hundreds of websites, ranging from start-ups to household names, and has won awards in SEO, CRO, analytics and Social Media. In the media, Lincoln has been featured on sites such as Forbes, Entrepreneur Magazine, Inc. Magazine, CIO magazine and more.



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