31.10.17

The Grim Specter of SEO Past – Happy Halloween from Portent

We interrupt your regularly scheduled blog to bring you this Halloween-themed SEO lesson.

When your team is full of brilliant SEOs and digital marketers, Halloween bake-offs (and pretty much every other holiday function) risk getting into the deep end of the nerd pool pretty quickly. The Portent team had already put together a blog post for today, but when SEO Strategist Amanda Putney brought in this batch of home-made cupcakes, all bets were off.

And although these SEO tactics are long-buried, crawling with worms, and hopefully never coming back as zombies, we’ll throw in a link for the folks who are still somehow using them. And for the rest of you, a little black hat nostalgia.

The (Timely) Demise of Meta Keywords

Meta Keywords are Dead - Portent

Yoast has a good write-up about the life and death of the erstwhile Meta Keywords tag. One of the good old favorites for keyword stuffing, in the dark times of yore.

The Invisible Man: Hidden Text

Hidden text is dead and gone - Portent

At this point, if you’re still deliberately using hidden text for SEO (how is this not completely dead yet?!), and you actually manage to get the text past Google’s extremely sophisticated crawler, you’re essentially begging for a manual search penalty. Scary!

Hopefully this one is pure nostalgia for everyone that actually reads the Portent blog. If not, and I’ll assume you’re new here, Search Engine Journal does a solid rundown about this dead tactic.

Link Farms Abandoned and Full of Zombies

Link farming is a dead tactic - Portent

I just assume that the link farm is full of zombies at this point

Reaching way back into the Moz Whiteboard Friday archives to 2009, Rand does a great job of explaining why link farming was so bad for SEO. As with everything else here, if you’re still somehow caught up in a link-farming scheme, we’ll see you when it’s time to recover from the inevitable penalty.

‘Twas Google Killed the Doorway Page

Doorway pages are dead - Portent

Doorway pages pushing up daisies.

Designed to rank well for particular phrases or keywords, these pages are so often used by spammy operators that Google had no choice but to slay the doorway page.

The Bog of Spam Blogs

Quality over quantity - stuffing your blog doesn't work

Going back to Wikipedia for a definition on this one, Spam Blogs are among the walking dead that still crop up until they’re righteously slain, but they typically have pretty short lives before they’re detected these days. Typically announcing their presence with a blood curdling “Greetings of the day,” your best bet is to steer very clear lest you be affected as well.

Cloaking: Even Dracula Won’t Touch It Anymore

Cloaking is dead - Portent

"The cloak of terribly bad SEO"

A violation of Google’s Webmaster Guidelines, cloaking or sneaky redirects boil down to attempting to show users something different than a search engine crawler. While some argue that there are still reasonable use cases for “white hat cloaking”, it’s probably a better idea to be straightforward with both your human visitors and the occasional creepy search engine spider.

Authorship, we barely knew ye.

“Quoth the Google: Nevermore.”

Candlesticks, skulls and a raven on a table - Google kills authorship as an SEO tool

Amanda didn't make a cupcake about Authorship. We're going to have a talk about her continued employment at Portent.

A tale of woe about Google Authorship. Working title: “The Raven.” or “Why SEOs Can’t Have Nice Things.”

Possibly one of the more tragic stories here, the concept authorship had a bright future. Alas, the blood suckers got hold of it as will sometimes happen. The only solution: a quick stake to the heart.

The Keyword Stuff Marshmallow Man!

Keyword stuffing for SEO is dead - Portent

The only thing you should stuff this Halloween is more candy.

As much as I would love to end this on a post that’s all tombstones and brain-hungry zombies, this article from 2015 on the Contently blog is a great way to think about how SEO has changed since the days when all these tactics were commonplace, including the demise of keyword stuffing.

Happy Halloween!

We could do this all day, seriously. But sadly we’re out of cupcakes and it’s time for a game of Werewolf. Which ironically is all about convincing people you’re not the evil one they’re looking for. Perhaps there’s a bit of black hat somewhere inside the Portent soul after all…

The post The Grim Specter of SEO Past – Happy Halloween from Portent appeared first on Portent.



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‘Ask Me Anything’ with Google’s Gary Illyes at SMX East

At last week’s SMX East conference, Google’s webmaster trends analyst Gary Illyes took questions from the dual moderators — Barry Schwartz and Michelle Robbins — as well as from the audience in a session called “Ask Me Anything.”

In this post, I will cover that question-and-answer dialogue, though what you’ll see below are paraphrases rather than exact quotes. I have grouped the questions and used section headers to help improve the flow and readability.

Off-site signals

Barry: You’ve been saying recently that Google looks at other offsite signals, in addition to links, and some of this sounded like Google is doing some form of sentiment analysis.

Gary: I did not say that Google did sentiment analysis, but others assumed that was what I meant. What I was attempting to explain is that how people perceive your site will affect your business, but will not necessarily affect how Google ranks your site. Mentions on third-party sites, however, might help you, because Google looks to them to get a better idea what your site is about and get keyword context. And that, in turn, might help you rank for more keywords.

Imagine the Google ranking algo is more like a human. If a human sees a lot of brand mentions, they will remember that, and the context in which they saw them. As a result, they may associate that brand with something that they didn’t before. That can happen with the Google algorithm as well.

Mobile First, AMP, PWAs and such

Michelle: Where should SEOs focus their efforts in 2018?

Gary: If you are not mobile-friendly, then address that. That said, I believe the fear of the mobile-first index will be much greater than the actual impact in the end.

Michelle: When will mobile-first roll out?

Gary: Google doesn’t have a fixed timeline, but I can say that we have moved some sites over to it already. We are still monitoring those sites to make sure that we are not harming them inadvertently. Our team is working really hard to move over sites that are ready to the mobile-first index, but I don’t want to give a timeline because I’m not good at it. It will probably take years, and even then, will probably not be 100 percent converted.

The mobile-first index as a phrase is a new thing, but we have been telling developers to go mobile for seven years. If you have a responsive site, you are pretty much set. But if you have a mobile site, you need to check for content parity and structured data parity between your desktop and mobile pages. You should also check for hreflang tags, and that you’ve also moved all media and images over.

Michelle: Where does AMP fit? Is AMP separate from mobile-first? Is the only AMP benefit the increased site speed?

Gary: Yes, this is correct. AMP is an alternate version of the site. If you have a desktop site, and no mobile site, but do have an AMP site, we will still index the desktop site.

Michelle: If half a site is a progressive web app (PWA), and half is responsive, how does that impact search performance?

Gary: PWAs are JavaScript apps. If they can render, they will do pretty much the same as the responsive site. However, we are currently using Chrome Version 41 for rendering, and that’s not the latest, so there are newer APIs not supported by V41. If you’re are using those APIs, you may have a problem. Google is working to get to the latest version of Chrome for rendering, which will solve that issue.

Barry: I’ve seen desktop search showing one result and a mobile device showing a different page as an AMP result.

Gary: This happens because of our emphasis on indexing mobile-friendly sites. AMP is an alternate version of the regular mobile page. First, the mobile page gets selected to be ranked. Then the AMP page gets swapped in.

Michelle: So that means AMP is inconsequential in ranking?

Gary: Yes.

Michelle: Will there be a penalty for spamming news carousels?

Gary: We get that question a lot. I do not support most penalties. I (and many others at Google) would like to have algorithms that ignore those things [like spam] and eliminate the benefit. I’ve spoken with the Top Stories team about this, and they are looking into a solution.

Michelle: What about progressive web apps (PWAs)? Do they get the same treatment as AMP, i.e., no ranking boost?

Gary: If you have a standalone app, it will show up in the mobile-first index. But if you have both a PWA and an AMP page, the AMP page will be shown.

Michelle: What if the elements removed from your mobile-first site are ads? [Would that make the AMP version rank higher?]

Gary: Your site will become faster [by adopting AMP and eliminating these ads]. The “above the fold” algorithm looks at how many ads there are, and if it sees too many, it may not let your site rank as highly as it otherwise might. But when we’re looking at whether sites are ready for the mobile-first index, we’re more concerned about parity regarding content, annotations and structured data than ads.

Michelle: What about author markup?

Gary: Because AMP pages on a media site can show up in the news carousel, the AMP team said that you shouldn’t remove the author info when you’re creating AMP pages.

Search Console

Barry: When will SEOs be able to see voice search query information in Search Console?

Gary: I have no update on that. I’m waiting for the search team leads to take action on it.

Barry: How is the Search Console beta going?

Gary: It’s going well. There are a significant number of sites in the beta. We’re getting good feedback and making changes. We want to launch something that works really well. I’m not going to predict when it will come out of beta.

Barry: When will they get a year’s worth of data?

Gary: They have started collecting the data. Not sure if it will launch. The original plan was to launch with the new UI. [Gary doesn’t know if plans have changed, or when the new UI will launch.]

Barry: Why is there no Featured Snippet data in Search Console? You built it, tested it, and then didn’t launch it.

Gary: There is internal resistance at Google. The internal team leads want to know how it would be useful to publishers. How would publishers use it?

Barry: It would give us info on voice search.

Gary: I need something to work with to argue for it (to persuade the team leads internally at Google that it would be a good thing to release).

This question about how the featured snippet data would be used was then sent to the audience.

Eric Enge (your author) spoke from the audience: I’d like to use the data to show clients just how real the move to voice search is. There are things they need to do to get ready, such as understand how interactions with their customers will change.

Michelle: So, that data could be used to drive adoption. For now, that sounds like more of a strategic insight than immediately actionable information.

Gary: The problem is that voice search has been here for a couple of years. Voice search is currently optimized for what we have, and people shouldn’t need to change anything about their sites. Maybe there will be new technologies in the future that will help users.

Michelle: I think that it’s more complicated than that. There are things that you can do with your content that will help it surface better in search, and brands can invest resources in structuring content that can handle conversations better.

Ads on Google and the user experience

Michelle: As you (Google) push organic results below the fold [to give more prominence to ads and carousels] … is that a good user experience?

Gary: I click on a lot of search ads. (Note that Googler clicks that occur on our internal network don’t count as clicks for advertisers, so this costs you nothing.)

I believe that ads in search are more relevant than the 10 blue links. On every search page, there’s pretty aggressive bidding going on for every single position. Since bids correlate to relevance and the quality of the site, this does tend to result in relevant results

Barry: Sometimes the ads are more relevant than the organic results …?

Gary: Especially on international searches.

Michelle: How is that determined?

Gary: This is done algorithmically.

Michelle: How can you compare ads to organic if the two aren’t working together?

Gary: The concept of a bidding process and the evaluation of quality are used by both sides. The separation between the groups is more about keeping the ads people who talk to clients away from the organic people, so they don’t try to influence them. The ads engineering people, they can talk to the organic side; that’s not forbidden.

Ranking factors and featured snippets

Michelle: Does Google factor non-search traffic into rankings?

Gary: First of all, search traffic is not something we use in rankings. As for other kinds of traffic, Google might see that through Analytics, but I swear we do not use Analytics data for search rankings. We also have data from Chrome, but Chrome is insanely noisy.

I actually evaluated the potential for using that data but couldn’t determine how it could be effectively used in ranking.

Barry: What about indirect signals from search traffic, such as pogosticking? Previously, Google has said that they do not use that directly for ranking.

Gary: Yes, we use it only for QA of our ranking algorithms.

Barry: At one point, Jeff Dean said that Google does use them.

Gary: I do not know what he was talking about. The RankBrain team is using a lot of different data sources. There was a long internal email thread on this topic, but I was never able to get the bottom of it.

Michelle: Is RankBrain used to validate featured snippets?

Gary: RankBrain is a generic ranking algorithm which focuses on the 10 blue links. It tries to predict what results will work better based on historical query results. The featured snippets team uses their own result algorithm to generate a good result. I have not looked into what that means on their side. RankBrain is not involved, except that it will evaluate the related blue link.

Barry: Featured snippets themselves are fascinating. You said that they are changing constantly. Please explain.

Gary: The context for that discussion was about future developments for featured snippets. The team is working around the clock to improve their relevancy. The codebase underlying it is constantly changing.

Michelle: Does the device being used by the searcher factor in?

Gary: I don’t think so.

Schema and markup

Gary: I want to live in a world where schema is not that important, but currently, we need it. If a team at Google recommends it, you probably should make use of it, as schema helps us understand the content on the page, and it is used in certain search features (but not in rankings algorithms).

Michelle: Why do you want to be less reliant on it?

Gary: I’m with Sergey and Larry on this. Google should have algorithms that can figure out things without needing schema, and there really should not be a need for penalties.

Michelle: Schema is being used as training data?

Gary: No, it’s being used for rich snippets.

Michelle: Eventually the algo will not need the schema?

Gary: I hope so. The algorithms should not need the extra data.

Barry: Is there a team actively working on that?

Gary: Indirectly, absolutely. It probably involves some sort of machine learning, and if so, it’s the Brain team that works on it. I do not know if they have an active project for that.

Barry: How did you get entity data in the past?

Gary: From Freebase and the Knowledge Graph.

Panda and thin content

Barry: You said that pruning content was a bad idea. If you’re hit by Panda, how do people proceed?

Gary: Panda is part of our core ranking algorithm. I don’t think that anyone in a responsible position at Google thinks of Panda as a penalty. It’s very similar to other parts of the algorithm. It’s a ranking algorithm. If you do something to attempt to rank higher than you should, it basically tries to remove the advantage you got, but not punish you.

Ultimately, you want to have a great site that people love. That is what Google is looking for, and our users look for that, as well. If users leave comments or mention your site on their site and things like that, that will help your ranking.

Pruning does not help with Panda. It’s very likely that you did not get Pandalyzed because of your low-quality content. It’s more about ensuring the content that is actually ranking doesn’t rank higher than it should.

Barry: Pruning bad content is advice that SEOs have been giving for a long time to try and help people deal with Panda.

Gary: I do not think that would ever have worked. It definitely does not work with the current version of the core algorithm, and it may just bring your traffic farther down. Panda basically disregards things you do to rank artificially. You should spend resources on improving content instead, but if you don’t have the means to do that, maybe remove it instead.

Using disavow

Michelle: Should you use disavow on the bad links to your site?

Gary: I have a site that gets 100,000 visits every two weeks. I haven’t looked at the links to it for two years, even though I’ve been told that it has some porn site links. I’m fine with that. I don’t use the disavow file. Don’t overuse it. It is a big gun.

Overusing it can destroy your rankings in a matter of hours. Don’t be afraid of sites that you don’t know. There’s no way you can know them all. If they have content, and they are not spammy, why would you disavow them?

Sites like this are very unlikely to hurt you, and they may help you. I personally trust the Google filters.

Barry: Penguin just ignores the links.

Gary: Penguin does that, too (Gary’s phrase implies that there other algorithms that might filter bad links out, as well).


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.




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Unfiltered: How to Show Up in Local Search Results

Posted by sherrybonelli

If you're having trouble getting your local business' website to show up in the Google local 3-pack or local search results in general, you're not alone. The first page of Google's search results seems to have gotten smaller over the years – the top and bottom of the page are often filled with ads, the local 7-pack was trimmed to a slim 3-pack, and online directories often take up the rest of page one. There is very little room for small local businesses to rank on the first page of Google.

To make matters worse, Google has a local "filter" that can strike a business, causing their listing to drop out of local search results for seemingly no reason – often, literally, overnight. Google's local filter has been around for a while, but it became more noticeable after the Possum algorithm update, which began filtering out even more businesses from local search results.

If you think about it, this filter is not much different than websites ranking organically in search results: In an ideal world, the best sites win the top spots. However, the Google filter can have a significantly negative impact on local businesses that often rely on showing up in local search results to get customers to their doors.

What causes a business to get filtered?

Just like the multitude of factors that go into ranking high organically, there are a variety of factors that go into ranking in the local 3-pack and the Local Finder.

http://ift.tt/2iNGREw

Here are a few situations that might cause you to get filtered and what you can do if that happens.

Proximity matters

With mobile search becoming more and more popular, Google takes into consideration where the mobile searcher is physically located when they're performing a search. This means that local search results can also depend on where the business is physically located when the search is being done.

A few years ago, if your business wasn't located in the large city in your area, you were at a significant disadvantage. It was difficult to rank when someone searched for "business category + large city" – simply because your business wasn't physically located in the "large city." Things have changed slightly in your favor – which is great for all the businesses who have a physical address in the suburbs.

According to Ben Fisher, Co-Founder of SteadyDemand.com and a Google Top Contributor, "Proximity and Google My Business data play an important role in the Possum filter. Before the Hawk Update, this was exaggerated and now the radius has been greatly reduced." This means there's hope for you to show up in the local search results – even if your business isn't located in a big city.

Google My Business categories

When you're selecting a Google My Business category for your listing, select the most specific category that's appropriate for your business.

However, if you see a competitor is outranking you, find out what category they are using and select the same category for your business (but only if it makes sense.) Then look at all the other things they are doing online to increase their organic ranking and emulate and outdo them.

If your category selections don't work, it's possible you've selected too many categories. Too many categories can confuse Google to the point where it's not sure what your company's specialty is. Try deleting some of the less-specific categories and see if that helps you show up.

Your physical address

If you can help it, don't have the same physical address as your competitors. Yes, this means if you're located in an office building (or worse, a "virtual office" or a UPS Store address) and competing companies are also in your building, your listing may not show up in local search results.

When it comes to sharing an address with a competitor, Ben Fisher recommends, "Ensure that you do not have the same primary category as your competitor if you are in the same building. Their listing may have more trust by Google and you would have a higher chance of being filtered."

Also, many people think that simply adding a suite number to your address will differentiate your address enough from a competitor at the same location — it won't. This is one of the biggest myths in local SEO. According to Fisher, "Google doesn't factor in suite numbers."

Additionally, if competing businesses are located physically close to you, that, too, can impact whether you show up in local search results. So if you have a competitor a block or two down from your company, that can lead to one of you being filtered.

Practitioners

If you're a doctor, attorney, accountant or are in some other industry with multiple professionals working in the same office location, Google may filter out some of your practitioners' listings. Why? Google doesn't want one business dominating the first page of Google local search results. This means that all of the practitioners in your company are essentially competing with one another.

To offset this, each practitioner's Google My Business listing should have a different category (if possible) and should be directed to different URLs (either a page about the practitioner or a page about the specialty – they should not all point to the site's home page).

For instance, at a medical practice, one doctor could select the family practice category and another the pediatrician category. Ideally you would want to change those doctors' landing pages to reflect those categories, too:

http://ift.tt/2zkeBAt
http://ift.tt/2iNKs5m

Another thing you can do to differentiate the practitioners and help curtail being filtered is to have unique local phone numbers for each of them.

Evaluate what your competitors are doing right

If your listing is getting filtered out, look at the businesses that are being displayed and see what they're doing right on Google Maps, Google+, Google My Business, on-site, off-site, and in any other areas you can think of. If possible, do an SEO site audit on their site to see what they're doing right that perhaps you should do to overtake them in the rankings.

When you're evaluating your competition, make sure you focus on the signals that help sites rank organically. Do they have a better Google+ description? Is their GMB listing completely filled out but yours is missing some information? Do they have more 5-star reviews? Do they have more backlinks? What is their business category? Start doing what they're doing – only better.

In general Google wants to show the best businesses first. Compete toe-to-toe with the competitors that are ranking higher than you with the goal of eventually taking over their highly-coveted spot.

Other factors that can help you show up in local search results

As mentioned earlier, Google considers a variety of data points when it determines which local listings to display in search results and which ones to filter out. Here are a few other signals to pay attention to when optimizing for local search results:

Reviews

If everything else is equal, do you have more 5-star reviews than your competition? If so, you will probably show up in the local search results instead of your competitors. Google is one of the few review sites that encourages businesses to proactively ask customers to leave reviews. Take that as a clue to ask customers to give you great reviews not only on your Google My Business listing but also on third-party review sites like Facebook, Yelp, and others.

Posts

Are you interacting with your visitors by offering something special to those who see your business listing? Engaging with your potential customers by creating a Post lets Google know that you are paying attention and giving its users a special deal. Having more "transactions and interactions" with your potential customers is a good metric and can help you show up in local search results.

Google+

Despite what the critics say, Google+ is not dead. Whenever you make a Facebook or Twitter post, go ahead and post to Google+, too. Write semantic posts that are relevant to your business and relevant to your potential customers. Try to write Google+ posts that are approximately 300 words in length and be sure to keyword optimize the first 100 words of each post. You can often see some minor increases in rankings due to well-optimized Google+ posts, properly optimized Collections, and an engaged audience.

Here's one important thing to keep in mind: Google+ is not the place to post content just to try and rank higher in local search. (That's called spam and that is a no-no.) Ensure that any post you make to Google+ is valuable to your end-users.

Keep your Google My Business listing current

Adding photos, updating your business hours for holidays, utilizing the Q&A or booking features, etc. can help you show off in rankings. However, don't add content just to try and rank higher. (Your Google My Business listing is not the place for spammy content.) Make sure the content you add to your GMB listing is both timely and high-quality content. By updating/adding content, Google knows that your information is likely accurate and that your business is engaged. Speaking of which...

Be engaged

Interacting with your customers online is not only beneficial for customer relations, but it can also be a signal to Google that can positively impact your local search ranking results. David Mihm, founder of Tidings, feels that by 2020, the difference-making local ranking factor will be engagement.

engagement-ranking-factor.jpg

(Source: The Difference-Making Local Ranking Factor of 2020)

According to Mihm, "Engagement is simply a much more accurate signal of the quality of local businesses than the traditional ranking factors of links, directory citations, and even reviews." This means you need to start preparing now and begin interacting with potential customers by using GMB's Q&A and booking features, instant messaging, Google+ posts, responding to Google and third-party reviews, ensure your website's phone number is "click-to-call" enabled, etc.

Consolidate any duplicate listings

Some business owners go overboard and create multiple Google My Business listings with the thought that more has to be better. This is one instance where having more can actually hurt you. If you discover that for whatever reason your business has more than one GMB listing, it's important that you properly consolidate your listings into one.

Other sources linking to your website

If verified data sources, like the Better Business Bureau, professional organizations and associations, chambers of commerce, online directories, etc. link to your website, that can have an impact on whether or not you show up on Google's radar. Make sure that your business is listed on as many high-quality and authoritative online directories as possible – and ensure that the information about your business – especially your company's Name, Address and Phone Number (NAP) -- is consistent and accurate.

So there you have it! Hopefully you found some ideas on what to do if your listing is being filtered on Google local results.

What are some tips that you have for keeping your business "unfiltered"?


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Marketing Day: The impact of ad blockers, Facebook Dynamic ads for Travel campaigns & more

Here's our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web.

Please visit Marketing Land for the full article.


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SearchCap: Google service ads, local search & Halloween

Below is what happened in search today, as reported on Search Engine Land and from other places across the web. The post SearchCap: Google service ads, local search & Halloween appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.


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Daily Search Forum Recap: October 31, 2017


Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

Other Great Search Forum Threads:



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13 outdated SEO tactics that should terrify you

outdated seo tactics

As we approach Halloween and our Netflix queues again fill up with all manner of spooky, startling and downright horrifying monsters, I’m reminded of another kind of monster we should all be afraid of: outdated SEO tactics.

These tactics range from harmless but ineffective (like Casper the Friendly Ghost) all the way to completely devastating (like Freddy Krueger). And much like the bad guy in so many of the horror movies we all grew up watching, these tactics never seem to die, despite common sense, SEO professionals, and even Google warning people away from them.

So today, we’re going to delve into 13 outdated SEO tactics that you should be terrified of and avoid at all costs.

[Read the full article on Search Engine Land.]


Some opinions expressed in this article may be those of a guest author and not necessarily Marketing Land. Staff authors are listed here.




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How to ensure your external PPC account audit isn’t a waste of time

PPC account audit

If you run a PPC agency, you’ll know it’s not that unusual for clients to occasionally bring in an outside auditor to review their PPC accounts.

Sometimes, your client will let you know in advance; sometimes, you’ll find out when you see a request to access the account.

And sometimes, you won’t find out until after the fact, when the final report is forwarded to you for discussion!

I completely understand why some clients like to have an outside audit of their PPC accounts. For some companies, it’s simply part of their due diligence. For others, an executive will come up with the idea and push it through. And for some, it’s impossible to resist the allure of a “free” audit.

I can also understand why clients might hesitate to inform their PPC agency of their decision. They might feel embarrassed or uncomfortable about the situation. Or they may feel ambivalent about the audit itself.

In some cases, it may be that the client doesn’t trust the agency not to do some quick “fixes” in anticipation of the audit. (Although I have to say, if you don’t trust your agency enough to let them know of the audit in advance, you definitely shouldn’t trust them to run your campaigns!)

But whatever the situation, external audits are something that PPC agencies have to expect. But what’s it like to go through one? And how could the process be improved?

[Read the full article on Search Engine Land.]


Some opinions expressed in this article may be those of a guest author and not necessarily Marketing Land. Staff authors are listed here.




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The ROI of recommendation engines for marketing

Netflix’s long list of suggested movies and TV shows is a fantastic example of a personalized user experience. In fact, about 70 percent of everything users watch is a personalized recommendation, according to the company.

Getting to that point hasn’t been easy, and improving on its recommendation system is an ongoing process. Netflix has spent well over a decade developing and refining its recommendations.

In 2006, it launched the Netflix Prize to search for machine learning experts who could improve its previous algorithm. A team of algorithmic scientists bested the company’s algorithm by 10 percent — a small percentage, you may think, but it was convincing enough for the company to expect huge improvements in the future. The team’s efforts earned them a $1 million prize.

Recommendation engines can help marketers and organizations increase the likelihood of arriving at recommendations tailored to a user’s past online activity or behavior using in-depth knowledge based on big data analysis.

In this article, I’ll explore how companies can increase their ROI by fruitfully leveraging personalization and recommendations. I’ll break down the potential business benefits of recommendation engines into three categories based on my company’s analysis of dozens of recommendation engine use cases.

[Read the full article on MarTech Today.]


Some opinions expressed in this article may be those of a guest author and not necessarily Marketing Land. Staff authors are listed here.




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Connect with your audience across multiple channels and at scale

Consumers are bombarded by hundreds of competing messages every day, many of which lack any specific relevance to them. As they become more and more fatigued from this excess noise, consumers are becoming more adept and emboldened to tune out all of a brand’s marketing efforts if they miss the mark.

In fact, a recent study showed 94 percent of consumers have discontinued a relationship with a brand after receiving irrelevant messaging.

Growth marketers must create “omni-channel relevance” by creating one-to-one personalization that is consistent across all channels and at scale. Inside the Growth Marketer’s Playbook from Iterable, we walk through each of these channels — email, direct mail, mobile, web push and social media — and discuss best practices for captivating your audiences, activating your data and automating intelligent campaigns.

Visit Digital Marketing Depot to download “The Growth Marketer’s Playbook to Achieving True Omni-Channel Relevance.”



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Customer Experience in the Age of Social Media

Join our social media and CX experts as they explain how social customer service tools can help brands provide winning digital customer experiences. They’ll discuss how to manage that experience across multiple social touchpoints, leverage evolving social customer service tools and platforms to deliver long-term value, and act on real-time customer insights to drive social ROI.

Attend this webinar and learn:

  • social strategies that drive loyalty and advocacy throughout the customer journey.
  • social customer service response techniques that meet – and exceed – customer expectations.
  • how global brands use social networks and communities to grow their customer bases.

Register today for “CX in the Age of Social Media,” produced by Digital Marketing Depot and sponsored by Lithium.


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.




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Oh, no! AdWords can now spend double your budget. Or not…

In case you hadn’t already heard, AdWords can now spend up to double your campaign’s daily budget… which is pretty darned irritating!

Fortunately, your favorite PPC superhero is here to save the day.

Yep, here I am! So let’s see if we can’t script our way out of this mess.

For 99 percent of campaigns, I’d normally recommend not using budget caps at all — I like to “tap it not cap it,” which basically means it’s better to control spend by bids (/ROI) rather than closing up shop with budgets.

However, there are certain instances where budgets are not just useful, but essential — for example, if a client has a specific budget attached to a particular campaign. Yes, Google, some people actually have limited marketing budgets!

At the very least, you should know when the overspend is happening, so you can judge for yourself whether said overspend should continue.

If you’d really like to keep a close eye on costs, have a look at our script to track your account’s spend every hour. For those who only want to be alerted when campaigns are over their budgets, this is where the new script comes in!

This latest script from Brainlabs (my employer) checks each campaign’s spend and budget. All you need to do is set a multiplier threshold — if the spend is larger than the budget multiplied by the threshold, then the campaign is labeled. You’ll get an email listing the newly labeled campaigns, along with their spend and budgets. And if you want, you can set another threshold so that if the spend gets too far over your budget, the campaign will be paused.


The script also checks if the campaign’s spend is under your labeling and pausing thresholds, so it can unlabel and unpause them. That means that when it’s a new day and nothing has been spent yet, the labels will be removed, and anything the script has paused will be reactivated. It also means that if a campaign is over budget, but you increase its budget, the labeling and status will reflect the new, increased budget.

To use the script, copy the code below into a new AdWords Script and change the settings at the top:

  • campaignNameContains and campaignNameDoesNotContain filter which campaigns the script will look at. For example, if campaignNameContains is  [“Generic”, “Competitor”] then only campaigns with names containing “generic” or “competitor” will be labeled or paused. If campaignNameDoesNotContain is [“Brand”, “Key Terms”] then any campaigns containing “brand” or “key terms” in the name will be ignored (and can overspend as they like).
    • This is not case-sensitive.
    • Leave blank, [], to include all campaigns.
    • If you need to put a double quote into campaignNameContains or campaignNameDoesNotContain, put a backslash before it.
  • email is a list of addresses that will be emailed when campaigns are labelled or paused.
    • Note that emails will be sent even when the script is being previewed and not making changes.
  • currencySymbol, thousandsSeparator and decimalMark are used to format the budget and spend numbers in the email.
  • labelThreshold determines how much the campaign must spend, compared to its budget, for the script to label it as overspending.
    • For example, if you set labelThreshold to 1, then campaigns will be labeled and you will be emailed if the spend is equal to the budget. If you set it to 1.2, then the campaign is labeled and email sent if spend is 120 percent of the budget.
  • labelName is the name of the label that will be applied to overspending campaigns.
  • Set campaignPauser to true if you want campaigns too far over their budgets to be paused. Set it to false if you do not want the script to pause campaigns, no matter how much they spend (the script will still label and email you according to the labelThreshold).
  • pauseThreshold determines how much the campaign must spend, compared to its budget, for the script to pause it (if campaignPauser is true).
    • This works the same as labelThreshold: If it is 1.2, then campaigns will be paused if their spend is 120 percent of the budget.
    • This must be greater than or equal to the labelThreshold. The script needs the paused campaigns to be labeled so it knows which to reactivate when their spend becomes lower.

Preview the script to make sure it’s working as expected (and check the logs in case there are any warnings). Then set up a schedule so the script runs hourly.

A few things to note:

  • The script only works with search and display campaigns! It can’t help with video, shopping or universal app campaigns.
  • This script can’t completely prevent your going over budget. The script only runs hourly, so the campaign can go over the spend threshold between runs. And there’s a 15- to 20-minute lag in the spend data.
  • Scheduled scripts don’t run on the hour, so campaigns will not be reactivated as soon as a new day begins. Instead, they’ll be reactivated when the script first runs on the new day, sometime between midnight and 1:00 a.m. Most campaigns receive little traffic at this time anyway — but if that’s not the case for you, you might want to set up automated rules to unpause things exactly as midnight strikes.
  • You can set labelThreshold to be less than 1. For example, if you set it as 0.9, you’ll get an email when the campaign reaches 90 percent of its budget.

Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.




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E-commerce brands boost Facebook ad spend as CPMs, CPCs rise but CTRs dip

If the third quarter is a warmup exercise for e-commerce advertisers plotting their fourth-quarter spending spree, then it should be a happy holiday season for Facebook.

E-commerce advertisers, on average, spent 20 percent more money on Facebook ads in the third quarter of 2017 than they did in the same period last year, according to a report published on Tuesday by Nanigans, a company that provides software for brands to automate their Facebook ad buys and that is a part of Facebook’s Marketing Developers program. A Nanigans spokesperson declined to say how many advertisers were included in the study.

While e-commerce brands are pushing more money into the social network in general, they are particularly purchasing more mobile video ads and retargeted ads from Facebook. These marketers spent, on average, 40 percent more money on Facebook’s mobile video ads in Q3 2017 than in Q3 2016. And the share of their ad spend that went to Facebook’s Dynamic Ads — its product catalog-promoting ad format that retargets the people who browsed a brand’s site or app — increased by 284 percent year over year.

While the share of e-commerce brands’ budgets going to Dynamic Ads grew, it’s unclear how big (or small) a piece of those budgets the ad format accounts for. The Nanigans spokesperson declined to say what was the actual share of e-commerce brands’ budgets spent on Dynamic Ads.

Interestingly, e-commerce advertisers increased their spending on Facebook despite an increase in the social network’s ad rates and a decrease in its ads’ performance for these brands.

E-commerce advertisers typically paid $8.40 for every thousand times their ads were served across Facebook and its Audience Network ad network of third-party sites and apps (Nanigans’ study did not include Instagram campaigns). That’s a 69 percent higher CPM than e-commerce brands paid a year ago and corresponds with a 57 percent year-over-year increase among all advertisers to $9.31.

While e-commerce brands paid a premium for impressions, clicks were significantly cheaper at $0.46 on average. That CPC has similarly swelled over the past year, but e-commerce brands also pay less money per click than the average Facebook advertiser that paid $0.55 per click in Q3 2017, a 54 percent increase year over year.

At the same time Facebook’s ad rates have risen, its ads’ performance has dipped. In Q3 2017, people clicked on e-commerce brands’ Facebook ads about 1.84 percent of the time, down 4 percent compared to a year ago. However, that’s still a better click-through rate than the average advertiser saw on Facebook. In Q3, Facebook’s worldwide click-through rate averaged 1.69 percent, up 2 percent compared to a year ago but down 4 percent compared to the previous quarter. That marked the first time Facebook’s average global click-through rate declined from Q2 to Q3, according to Nanigans, though the company’s spokesperson said that shift “is unlikely to be indicative of a larger directional change in the market.”




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Video SEO: Ranking Videos in Google Without Rich Snippets

[This blog post is a summary of the first part of a presentation I gave at SearchLove London. You can find the full presentation here.]

Too often, Video SEO is simplified to a discussion of video rich snippets, which are the visual markup of video results to include thumbnails and timestamps.

Video Rich Snippet

This perspective leads to a predictable narrative  around the SERP feature’s value, as measured by its SERP visibility, which is somewhere between 8% and 18% of search results (SEMRush, Mozcast, STAT).

However, as hopeful as these percentages seem, the opportunity is deflated by YouTube owning nearly 90% of these video results, which hasn’t changed much since mid-2014. For the most part, if you want a video rich snippet, you put your video on YouTube (although sites with dedicated video sections can also fair well).

This leads to a few common conclusions:

  1. Google is prioritizing their own properties (and other tinfoil variants)
  2. YouTube is much more important to Google video search in a post-snippet video world
  3. If you’re not using YouTube, the SEO traffic opportunity is limited
  4. There is not much benefit to traditional video SEO tactics (because you’re not going to get the snippet anyways)

However, these are flawed perspectives on video search, including the how and why of using video in your content marketing mix.

Video Rich Snippets Are Incremental & Optional

Using the video SERP feature to denote a “video result” is logically flawed in the same way that a product URL is not defined by its rating & review product snippet. A result can be a video result without the presence of the thumbnail. Google’s discovery of the thumbnail and their determination to present that thumbnail are independent and secondary steps.

URL With and Without Video Rich Snippet

Above are two example URLs in traditional web results (“All” tab) compared to the same two URLs in video results (“Video” tab). This helps demonstrate that Google can have rich snippet data for a URL but choose to suppress that data. Seen another way, these are examples of “video results” being integrated into universal search results, even though they’re missing the visual designation.

Because of this, there is a flaw in assuming 8%-18% of SERPs include “video results.” (That stat defines the video SERP feature only). To speak to video results more broadly, we would need to take the secondary step of crawling the ranking URLs to check their source code for video embeds and check the URL listings in “Video” results to determine whether Google has snippet data.

So why is this important? If Google is using the video” determination to influence rankings, even if they don’t display the rich snippet, then we can take advantage of that. In other words, we can rank on queries (and rank higher) with video content better than we can with text. (And, in some instances, it may be nearly impossible to rank on queries without video).

Intent as a Ranking Factor

Searcher intent has become an increasingly important factor in determining the results for a query. How this is being done could be its own blog post, but it’s a combination of natural language processing, machine learning, and usage data that allows Google to “sort” or “blend” initial result sets to optimize for intent completion or query satisfaction.

Said another way, Google knows that different portions of users searching on a given keyword are searching it for specific reasons. On these queries, it can become nearly impossible to rank without ensuring that your target page addresses the determined intent (no matter how technically sound, well-targeted, or linked to that URL is). They’re also using this intent to weight the blending of different result types and verticals into a universal search result.

Local results appearing on general queries are a common example of this. Look at the SERPs for “hiking” (as they appear here in Portland, OR).

SERP with Local Intent

[Red=local results, Blue=general, non-localized results. Numbers=local query position]

This broad keyword has both general, informational intent, as well as a more “do” or “transactional” local intent (i.e. “where can I go hiking near me”). Google takes the general term, fetches the results, which are shown in blue above, then performs a secondary search where they append the searcher’s location to the original query (“hiking Portland”) and takes those results, which are shown in red above, and blends them together in an attempt to address multiple intents. This means, for sites targeting the general, non-localized intent, there are only 5-6 slots of opportunity on page one, not 10.

Apply this same logic to keywords where the “intent” is to discover content that is more visual in nature. In other words, on a given keyword, a certain percentage of searchers may provide usage data, in aggregate, that suggests they prefer a video result or content with a video on it. This is a sliding scale of intent, but those keywords with a high interest in video content can be called “video keywords”.

We can see this intent “blending” in action on a video keyword like “how to paint a room.”

Breakdown of Video Results

Out of the top 10 results, seven URLs have a video on them. Traditional SEO logic suggests that there is only one video result (the YouTube video with the video rich snippet), but there are actually several video results on this SERP. However, Google has decided to suppress the presentation of the rich snippet on most of these.

Similar to how Google integrates results for “Hiking” + “Portland,” Google is integrating results from searching “how to paint a room” within its video index, as seen below.

Video results ranking directly

The first four results in the “Video” tab rank on page one of the “All” results (similar to local blending). Of these, three have the rich snippet in the video tab, even though it’s suppressed on the blended universal results (suggesting the SERP feature is an incremental determination above and beyond the determination of this URL as a video result).

In addition to these results, two of these results don’t rank directly, but are the video pages of videos embedded on a URL within the top 10 “All” results.

Videos embeded in ranking URLs

Looking at how heavily Google is weighting URLs with video (or weighting the blending of video vertical results) on this SERP, it could be very difficult to earn a top ranking without visual content. Looked at another way, this weighting provides a disproportionate advantage to video content when trying to rank on certain query types.

If you want to rank on this keyword, it’s going to be significantly harder to accomplish that with text-only articles and blog posts.

Higher Video Intent on Mobile

In general, mobile searchers have a higher affinity for certain query and content types when compared to desktop searchers, and one of those content types is video. This is reflected in Google’s visual treatment of video on mobile SERPs.

Video carousel in mobile search

If there is a single video SERP feature on a desktop result, it is converted into a video carousel on mobile. This carousel scrolls through the video vertical results (the results in the “Video” tab). This provides a strategic advantage to video content on mobile for the SEO that targets video vertical rankings on queries that have a video rich snippet at positions 1 through 5.

In other words, if you’re struggling to rank well on a keyword with a video snippet in the top 5 and that keyword has a high percentage of mobile searches, a video-based strategy might be a good way to earn yourself top 5 visibility on the mobile SERP.

Growing Trend of Video Intent

I suspect this trend will continue, not only because visual and voice analysis, both as inputs and outputs, are at the core of search technological and algorithmic development, but because Google needs to follow audiences, who are increasingly interested in video content.

At Briggsby, we conducted a survey to explore relative interest in video versus text content by different age ranges. This was driven by observations that some forms of traditional text content consumption (i.e. blogging) are declining while more visual and voice mediums were growing (i.e. YouTube, Instagram, Snapchat, Facebook Video, and podcasts). Here is what we found:

Video vs. Text Preference by Age

(N = 1,000 / Remaining respondents chose “I do not read or watch content online” or “I do not have a preference for text or video content.”)

In general, we’re seeing a higher affinity for video content amongst younger demographics, with 18-24 year olds preferring video over text content by a fair margin. This preference shifts back towards text as age increases, with the oldest demographic having a significantly higher preference for text content.

However, this is not true for all content types. For “review” content, there is a preference for text content across all age groups.

Review Content Type Preference by Age

This trend seems to have the most significant implications on “learn” content, where the desire for video content becomes my pronounced.

Content Preferences for Learning

This important for SEO, because one of the areas that SEO distinguishes itself from SEM is targeting top-of-funnel, informational queries. This strategy is at the core of many SEO program’s blog/article content marketing strategies.

There are a few implications here. First, for those targeting customers/audiences younger than 35, video is very important on informational and educational queries. Second, this trend may shift as those in the younger age groups age over the next 5+ years. Lastly, considering Google’s “intent” determination is, at least in part, determined by usage data, this content type preference could influence the weight assigned to video intent on certain query types.

Future of Video Search

While there are immediate opportunities in video search, it’s important to keep an eye on current advancements in video information retrieval, as they may dramatically impact how we think about video SEO over the next few years.

Suggested Clip

Google tips its hand with their tests of the “Suggested Clip” featured snippet, where they point users to a specific minute mark when the answer to a question is given deep within a video.

Suggested Clip Feature Snippet in Google

This feature has some significant limitations and fails to provide an effective answer frequently, but it does point to a potential future state of video indexation. First, it is pointing to a future of effective automatic transcriptions of video content. Second, it suggests the application of natural language processing on these transcriptions, similar to featured snippet answers within traditional search. Lastly, it may suggest a future shift away from the more exact-match nature of video search to one that is more long-tail in nature, by better understanding the content within a video.

Indexation of Video Content

One of the major limitations of video indexation is speech-to-text or automatic transcriptions. However, during a session I attended at VidCon, the team at YouTube that works on automatic transcriptions talked about the significant improvements they’ve made in the last year.

They shared that YouTube has automatic captions on 1 billion videos. While they were discussing this from the perspective of accessibility, as an SEO, I see this as an improvement in video indexation.

Historically, though, these automatic captions were a bit humorous in their attempt to transcribe audio in a video. However, in the last year, their accuracy has improved by 50%.

These both demonstrate major investments by Google in having machines understand both video and voice.

Entity Detection in Videos

An important part of this improvement, and something the YouTube team seemed very proud about during their presentation, was their ability to identify entities in video content. This is a significant improvement in automatic captions.

Entities in YouTube Automatic Transcription

In this example, you’ll notice the effective detection of named entities, such as the capitalized “Stephen King.” Not only that, but they effectively heard the possessive form of the word and added the possessive apostrophe. YouTube also identified the entities 1990 (a year) and Time Curry (actor). Using entity triples and basic natural language processing, Google may be able to develop a very sophisticated understanding of this video content. This can be done using words like “book” and “miniseries,” which have very specific meanings, and words like “starring,” which help define an entity triple. If you’re interested in natural language processing and entities, I’ve given two presentations on them (here and here).

As this improves, many of the advancements we’ve seen in entities and the natural language processing of text may make its way to video search.

Knowledge Graph in YouTube

Entities are already making their way into video search through basic Knowledge Graph panels in YouTube Search.

Knowledge Graph in YouTube

Here you’ll see a search for “Seahawks,” an American football team, produce a Knowledge Graph style result that includes game highlights, as well as related NFL teams.

Integrating Video into Your Content Strategy

Given the growing interest of audiences in video content and Google’s recent and on-going enhancements, video content production is an area where many SEO programs are under-investing. This underinvestment is due, in part, to a limited perspective on how video SEO works, reducing its value to SERP features, instead of the broader implications of the intent-driven weighting of different content forms.

In some ways, traditional text-based blogging, which is at the core of most SEO programs’ content marketing strategies, is an “old man’s game” (or old woman’s). As Google improves their determination of user intent, it’s important for us to not only think of how we’re meeting a searcher’s intent from a content perspective but also from its form.

If you’re interested in the full presentation from SearchLove London, you can see it here:

The post Video SEO: Ranking Videos in Google Without Rich Snippets appeared first on Briggsby.



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