31.7.17

The IAB releases its new standard ads portfolio with multi-screen sizing

The Interactive Advertising Bureau has released the final version of new standard ad units that incorporate the industry group’s LEAN guidelines for lightweight ads as well as the Coalition for Better Ads’ set of ad guidelines developed in response to the use of ad blockers.

Developed by the IAB Tech Lab, the ads are based on HTML5 technology and designed to be flexible, with sizing based on aspect ratio rather than a fixed pixel sizes in order to accommodate various screen sizes. Units are designated with maximum height and width parameters.

The formats encompass mobile, display and native. There are also guidelines for newer experiences such as ads in augmented reality and virtual reality, 360-degree video ads, and emjoi ad messaging.

“The updated ad portfolio embraces flexibility and innovation,” said Anthony Yam, Chief Product Officer, Spongecell, and Co-Chair of the IAB Tech Lab Flex Ads Working Group. “Developing this next generation of ads was a complex endeavor, combining ideas from a vast group of contributors. I believe that we’ve created a portfolio that hits all of the marks, enabling beautiful, scalable and respectful advertising that will resonate with today’s consumers across all of their devices.”

The new ad portfolio replaces all other creative display guidelines for desktop and mobile previously issued by the IAB.




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Zeta follows Boomtrain acquisition with AppNexus integration

Zeta Global — co-founded by former Apple CEO John Sculley — has taken another step in its quest to become a marketing platform that can challenge the biggest players.

It announced today a strategic partnership today with ad tech firm AppNexus. Zeta’s people-based marketing platform, with over 350 million customer records, will be integrated with AppNexus’ ad management platform and made available to AppNexus clients.

Zeta COO and President Steve Gerber told me that “the AppNexus platform becomes like a native application within Zeta,” although Zeta still offers API integration with other ad platforms.

This adtech alliance follows Zeta’s purchase earlier this month of email/machine learning platform Boomtrain, which the company said will become Zeta’s personalization engine.

Although Zeta’ portfolio of capabilities is still being defined, Gerber points to its people-based customer database as being a key differentiator, now enhanced by new personalization and ad management capabilities.

When asked how Zeta might position itself with a B2C brand that was also considering, say, Adobe’s platform, Gerber noted that Zeta has its own proprietary customer data that can augment a brand’s. He also pointed to Zeta’s extensive professional services, which can help with the self-service platform when a brand is conducting a lot of campaigns, such as in holiday seasons.

Last August, Zeta bought the enterprise marketing division of marketing data provider Acxiom. Called Impact, it offered marketing tools for email, web, social media and display ads, and the purchase included a strategic relationship with Acxiom’s on-boarding and people-based service, LiveRamp.

In late 2015, Zeta — then called Zeta Interactive — announced it had acquired the customer relationship marketing division of eBay Enterprise, which eBay was in the process of spinning off. Included in the purchase was an enterprise-focused email provider, a database management product and an automated attribution solution.

At the time of that purchase, Gerber told me he saw Zeta’s competitors as being the big three marketing cloud platforms — Adobe, Oracle and Salesforce — in addition to marketing data providers Experian and Acxiom.

He acknowledged at the time that Zeta didn’t possess all the capabilities of those major marketing clouds, such as web personalization. Interestingly, the Zeta announcement about its recent Boomtrain purchase noted that the new acquisition will become the platform’s personalization engine.

In 2014, Zeta purchased marketing automation platform ClickSquared, which it merged with its email service provider to create ZetaHub, its central platform.

Founded in 2007, Zeta’s initial mission per Gerber was to manage “customer data on behalf of big brands,” by segmenting brands’ customer info for various kinds of campaigns.




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TAG awards 9 adtech companies with “Certified Against Malware” seal

The Trustworthy Accountablity Group (TAG) has named nine companies as the initial recipients of the “Certified Against Malware” seal. AppNexus, DataXu, Google, LKQD, OpenX, Publishers Clearing House, Rocket Fuel, Sovrn, and The Media Trust received the seal for implementing TAG’s anti-malware standards.

“You can’t stop fraud without stopping malware because the two are intertwined at nearly every level,” Mike Zaneis, CEO, Trustworthy Accountability Group, told MarTech Today. “Malware is the vehicle that allows fraudsters to create their bot networks and corrupt the digital advertising ecosystem, and today’s announcement is an important step in stopping those criminals and increasing confidence in our supply chain. We commend the first group of companies to receive these seals and look forward to expanding the ranks of certified companies even further over coming months.”

To qualify for TAG’s Certified Against Malware seal, companies must adhere to a set of guidelines based on their role in the supply chain, including TAG’s best practices for scanning malware released last year.

The nine companies are also partnering in TAG’s Malware Threat Sharing Hub, which provides a central resource for sharing and accessing near real-time information about malware attacks. Companies can access it to keep their own defense systems up to date, and TAG makes information from the Hub available to law enforcement agencies to assist in criminal prosecutions.

The industry group has also certified companies in its programs aimed at combating ad fraud and piracy.   Last month, TAG launched a tool to help keep ads from running on apps that distribute pirated content.




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Marketing Day: Featured snippets, social media for your online store & neural networks

Here's our recap of what happened in online marketing today, as reported on Marketing Land and other places across the web.

Please visit Marketing Land for the full article.


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SearchCap: Gboard update, Locadium launch & EPIC privacy

Below is what happened in search today, as reported on Search Engine Land and from other places across the web. The post SearchCap: Gboard update, Locadium launch & EPIC privacy appeared first on Search Engine Land.

Please visit Search Engine Land for the full article.


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Daily Search Forum Recap: July 31, 2017


Here is a recap of what happened in the search forums today, through the eyes of the Search Engine Roundtable and other search forums on the web.

Search Engine Roundtable Stories:

  • Pinterest A Spam Tool For Google's Organic Results?
    The ongoing WebmasterWorld thread has ongoing chatter about Google ranking shuffles but there is now a new uptick in complaints about Pinterest ranking very well in Google. Some people are saying that Pinterest is pulling a Wikipedia and taking over a lot of the top search results in Google...
  • Google, Is Okay With Commas, Even In Your Title Tags
    I am really not sure where these ideas come from, which is why I have stuff to write daily but this guy asked John Mueller if putting commas in title tags are okay or not. John...
  • Google Mocks SEO Experts Who Place Mass Content On Footer
    Gary Illyes from Google responded to a tweet last week on Twitter mocking "SEO experts" who place massive amounts of text on their footer. He said those are the same SEO experts who complaint they were hit by some sort of update...
  • Google Treats Details HTML5 Tag As Toggleable Display:None
    With all the confusion around expandable or hidden content on mobile espesially with the mobile first index coming eventually, it is no wonder we see so many questions around it...
  • Google Maps Local Ranking Algorithm Update On June 11th?
    There is a new thread at the Local Search Forums discussing ranking changes in the local pack that started happening mid-June. I did not see much or any discussion around this a month ago but now some local SEO experts are discussing it in the forum...
  • Google Mouthwash
    Here is a photo I found on Twitter from Eunice Bong who was at one of the Google offices this week. Eunice shared photos from one of the bathrooms showing Google's very own mouthwash. There are even

Other Great Search Forum Threads:



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Privacy group files flawed complaint against Google Store Sales Measurement

At a time when companies have growing access to consumer data from an increasing number of sources, privacy is more important than ever. But it’s also important for privacy advocates to understand what’s going on before they formally complain to regulatory bodies.

The Electronic Privacy Information Center (EPIC) has filed a complaint with the FTC over Google’s Store Sales Measurement program. The group is arguing that:

Google has collected billions of credit card transactions, containing personal customer information, from credit card companies, data brokers, and others and has linked those records with the activities of Internet users, including product searches and location searches. This data reveals sensitive information about consumer purchases, health, and private lives.

It asserts that Google is using a “secret, proprietary algorithm for assurances of consumer privacy” and that the company uses “an opaque and misleading ‘opt-out’ mechanism.” It further argues that these are “unfair and deceptive trade practices” and confer FTC jurisdiction. It’s asking for an injunction accordingly.

Store Sales Measurement began testing in 2014 and was rolled out in the US earlier this year. In contrast to the statement in the EPIC complaint, Google does not receive or have access to personal credit card transaction data.

What Google is getting is anonymous, aggregated information from credit card companies; it doesn’t see specific purchases and can’t identify individuals. Google also doesn’t know what was purchased; it receives information that among a group of X number of users exposed to a digital ad campaign, a subset bought something in the advertiser’s store. That information (on an aggregate basis) is reported back to the advertiser to help assess the efficacy of the campaign.

In addition, the data is encrypted and, according to Google, it cannot be used to identify individuals. Google told me through a spokesperson that it “does not share any personally identifiable information with advertisers or partners for this product.”

Google is not unique in this arena — Facebook introduced offline sales measurement through Custom Audiences in 2013. Other companies, such as Oracle and 4Info can do similar kinds of sales-related offline tracking.

Google’s opt-out process is a available under Google My Activity–>Activity Controls. Users can opt-out by unchecking the box below.

Google has not done a good job publicizing this opt-out option, nor is it intuitive. Clearly that process can be dramatically improved.

EPIC is right to push for more transparency around privacy and use of consumer data. However in this case they get some basic facts wrong.

By the same token, Google, Facebook and others can do a better job educating consumers about how their data is being used and the kinds of controls that can be exercised over that data. Both companies over the past couple of years have tried to do this with mixed results.

Most consumers don’t really have a clear sense of how their digital data is being used behind the scenes. But in the case of Google’s Store Sales Measurement, it’s not being misused.




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Featured snippets: How much do you really know about them? [QUIZ]

Think you're an expert on featured snippets? Then put your money where your mouth is and take this quiz, created by columnist Stephan Spencer!

Please visit Marketing Land for the full article.


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How local businesses can turn the threat of on-demand deliveries to their own advantage

As a digital marketer, you have to stay on your toes. It sometimes feels like new market disruptions have become an annual rite of passage. What were once generational, seismic changes are now just the normal order of business.

The latest development in a long line of digital commerce revolutions is the emergence of on-demand delivery. Like any disruptive change, on-demand apps have created a lot of anxiety for brands and their local stores. Is this technology a threat to localized businesses, or an opportunity to improve brand engagement and drive customer loyalty?

Amazon leads another digital revolution

You have Amazon to thank for the current fervor whipping up around on-demand delivery. While Uber Eats, Instacart and Soothe, among others, laid the foundation for this change, Amazon will likely be the company to catapult on-demand local services into the wider consumer consciousness. The e-commerce giant’s recently announced plan to acquire supermarket chain Whole Foods signals a radical change in the way consumers buy and receive groceries.

If Amazon does indeed grab the torch from the Instacarts of the world, consumers are likely to follow right along. At that point, on-demand apps will cease being fringe consumer channels and become the new status quo.

[Read the full article on Search Engine Land.]


Some opinions expressed in this article may be those of a guest author and not necessarily Marketing Land. Staff authors are listed here.




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Locadium: a new ‘point solution’ to monitor GMB listings changes

LocalSEOGuide is releasing a new Google My Business monitoring tool called “Locadium.” It’s conceptually similar to other local listings monitoring services; however it’s exclusively focused on Google My Business (GMB).

Yext, Moz, Brandify, Vendasta, BrightLocal, SIMPartners, Chatmeter, among others, also provide local listings scans and monitoring. However, according to LocalSEOGuide founder Andrew Shotland, Locadium is the only tool that will monitor both the “front end” (consumer fields) and “back end” (API) of GMB. It sends alerts when there’s any change on to a company’s listing in any of the data fields.

It will be marketed to agencies, multi-location brands and SMBs. Pricing is variable for agencies and brands but for SMBs it costs $5 per month.

Similar tools on the market monitor local listings across the internet. However Shotland doesn’t see Locadium evolving into a broad-based listings monitoring service outside GMB. “We have no desire to compete with Yext,” he says. The appeal of Locadium is its focus and simplicity. “It’s a classic point solution.”

Shotland indicated the next piece of functionality he wants to add is a single report for GMB insights for multi-location enterprises so marketers working with them don’t have to check location by location.




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Best Practices for Building an On-Demand Content Strategy

On August 17th, join us as Mark Bornstein, VP of Content Marketing at ON24, highlights the best practices for building an on-demand content strategy. He’ll explain how to build your on-demand content network, and increase the reach of your content to generate more leads and expand your sales...

Please visit Marketing Land for the full article.


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Deadline extended for entries in the 2017 Search Engine Land Awards

Today is your lucky day! Due to the volume of inquiries surrounding this year’s awards competition, the deadline for entries in the Search Engine Land Awards competition has been extended until Friday, August 4th at 11:59PM PT. No further extensions will be granted so be sure to get your submissions completed on time.

The judges are eager to begin the review process as we expect the level of competition to set even higher standards for our already tough program. Speaking of judges, this is also a good time to share a little more about how our judging process works.

Privacy & confidentiality

Since we ask for a significant amount of detail and supporting data in our application process, your (and your clients’) privacy and sensitivities around confidential data is extremely important for us to address.

That’s why we keep our primary panel of judges — those who review the main campaign initiative categories — limited to full-time employees and contractors of Third Door Media (our parent company) who also produces our conference series, Search Marketing Expo. This reduces any concerns around any competitors seeing information related to process or budget during judging. Also judging these highly sensitive categories are official representatives from the top search platforms, Google and Bing, who are also bound to strict confidentiality standards.

For the in-house team awards, we work with our trusted in-house workshop presenter Jessica Bowman and other internal resources. In the special case of the individual awards (Search Marketer of the Year), we invite the previous year’s winners to participate in selecting the successors along with past winners. (As of this writing, the rules state that each individual may only receive this honor once.)

The agency awards are reviewed by independent partners, Clutch.co and OMCP.org. Client verification and contact information is also kept confidential.

Other measures are in place to reduce conflicts of interest in judging, and judges are asked to recuse themselves from reviewing and scoring any application in which they may have a personal or business connection.

As an applicant, in the terms and conditions, you may also specify how much data you are willing to let us share in follow-up coverage of any case studies submitted. Of course, should you win an award, we will work with you to showcase your achievements in a manner in which you (and the client, if applicable) feel most comfortable.

Now, get back back to working on completing your entry to be considered among the best in SEO & SEM, and wow us with your best work to take home the highest honors in search marketing. Enter here.




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Markforged’s top marketer on making the leap from martech leader to CMO

Cynthia Gumbert has been managing marketing technology before the martech industry was even a thing. Beginning her career as a field marketing engineer in the semi-conducter industry, Gumbert was drawn to the marketing functions of her job.

“I was taking equipment to different sites like Intel, and AMD, and all these chip manufacturers, and loved the marketing aspect of that role,” says Gumbert, “I eventually morphed into a product marketing manager, defining new products that we should introduce. I saw some big successes there, and morphed more and more into marketing, and I went back and got my MBA.”

She spent nearly six years at Dell running its global demand center. After implementing Dell’s first go at marketing automation on the B2B side, Gumbert accepted a role at CA leading its martech team. While at CA, she over saw analytics, as well as setting up the entire process to measure marketing’s impact on the business.

Last year, Gumbert made the leap from her martech leadership roles to head of marketing for Markforged, an industrial 3D printing company.

“I love smaller companies. I love watching things grow very quickly,” says Gumbert about her new role leading Markforged’s entire marketing organization.

She says leading marketing strategy for a growing company — and the opportunity to make a big impact — was very appealing to her.

Gumbert will share her story about making the leap from chief of martech to chief of marketing at this year’s MarTech Boston Conference, and offer suggestions for marketing technologist wanting to make similar career moves.

Is it fair to say you’ve been managing marketing technology before there was a martech industry?

Gumbert: It [martech] wasn’t even a word. I’ve been using Salesforce since 2000 when it was very new, before even lead generation was a word. It has all evolved with the whole martech industry.

Because I have an engineering background, I love the quantifiable and technical aspect of marketing. I love seeing this industry explode. It’s fun to run fast, and keep up with all of the developments in martech and stay on top of what’s emerging, how to use and harness these tools to make an impact on the business.

There was sales force automation which has been around a long time, and ad tech on the extreme other end, and everything has filled in in-between to create a whole portfolio. Email tools have been around forever, but the weren’t called martech back then.

As a marketing leader who started on the martech side, where do you see the biggest challenge for martech leaders aiming to transition from a tech-centered role into an over-arching marketing role?

Gumbert: The interesting thing you see when you get further and further away from just being martech-focused is that the old school immeasurable components of marketing still play a bigger role than most “martechies” want to believe.

We’re almost two, three, five, ten-steps ahead of other functions that still see marketing as we need new t-shirts for everybody because our t-shirts have been around for six months. Or, things that give people a feeling or emotion that are much less measurable, or, this is how I want to word things even though the test shows that another way is actually getting better results.

Sometimes the data doesn’t matter, and it’s hard. That’s been my biggest challenge making the leap — that the data shows this, but that’s not really what we want even if it’s a better result. Holding people’s hands to take them along that data-analytic-driven marketing path — not everybody’s there yet.

One of my favorite marketing books is Chris Goward’s “You Should Test That.” I saw him speak at the first MarTech Conference in Boston a couple of years ago, and then got his book. I keep going back to that book, and recommending it to people.

It really left a big impression. It wasn’t just him describing the fact that we have tools that do A/B testing on everything — most marketers know that — but his point was that you shouldn’t come into any situation thinking you know it all. That the best way to do things, even if you’ve done it effectively in the past, is to leave your ego behind and let the tests speak for themselves, and let the data speak for itself.

You may end up a website or landing page that looks a lot uglier than you want it to, but it’s working really well. I really do love that book because he talks about not assuming anything. I do this with all of our marketing programs — we’re always testing everything to see what’s coming back better, and then trying to show, and share, the data.

Do you think the CMO role will eventually evolve into a CMTO position?

Gumbert: I think they’ll converge eventually. You need two things. One, a CMTO type who is very good at communicating outwards to the business how the technology strategy is completely integral and part of the overall corporate strategy.

That sounds like a no-brainer, but you don’t always have those two skill sets in the same person. Somebody who grew up completely immersed in tech needs to gain an outward-facing communication skill in order to bridge that gap.

On the other side, you need CEOs, and especially board of directors, who are committed to being a digital-first, data-first, technology-driven organization to understand why that CMTO role, maybe as the head of marketing, is critically important.

If you don’t have the entire leadership of the company and investors right there with you, then it’s always going to be a separate function. I think more and more companies, especially startups that are born in technology, are starting to see this — I think that’s going to trickle its way into bigger and bigger companies.

What do you believe is the quickest path for a marketing technologist to move into a marketing leadership position?

Gumbert: A martech professional needs either to sit in on an executive meeting, even outside of marketing, and understand what makes that team tick — what are the biggest things on the mind of the leadership of the company?

There’s always stresses and pressures coming from leadership directed towards the CMO, and that gets directed downwards. Understanding a company’s biggest challenges is important, and it’s different everywhere.

It could be the sales pipeline isn’t enough, and that’s directly impacted by having a martech strategy that’s demand driven. It could be, we have a competitor that’s making a big splash. Or the cost cutting initiative, or a customer challenge.

Get to know what those biggest issues are, and then tie the martech strategy into being part of the solution so it is connected to what’s going to drive the company forward. There’s always a solution. There’s always a martech answer to every company problem, not just marketing.

I think speaking in terms of what’s the biggest pressure on the CMO? Or, what’s the biggest pressure on the CEO? Bridge that gap and adjust strategy — be agile. Rethink your strategy often in martech so it matches what the company needs, but also, don’t rethink it so often you never get anything done.

If you’re headed to the MarTech Boston Conference, be sure to attend Cynthia Gumbert’s presentation happening on Tuesday, October 3. Part of the conference’s management track, “Making the Leap from Chief Martech to Chief of Marketing” panel will include Chief Marketing Technologist editor, Scott Brinker, as moderator.




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Organizing for Martech: Re-examining modern marketing

Many organizations are struggling to optimize their staffing and skills to compete in a rapidly changing marketing world. What worked yesterday in marketing and technology may not work today – or tomorrow. With the rapid infusion of technology into the marketing organization, tensions between marketing and IT are inevitable.

How do you structure marketing to manage martech? What skills do you look for….or even need? How do you foster collaboration across groups in this new environment? Who’s in charge? Who should be?

Join Scott Brinker and our panel of martech experts as they explore the challenges facing CMOs looking to transform their marketing organization. They’ll discuss emerging best practices and the pros and cons of different management structures. You’ll also gain insights into how they manage and run their own companies.

Register today for “Organizing for Martech: Re-examining modern marketing,” produced by Digital Marketing Depot and sponsored by MarTech.




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5 tools, tips and hacks to maximize your SEO output

This article was co-authored by my colleague at Go Fish Digital, Chris Long.

Part of being an effective SEO is being incredibly efficient with the tasks at hand. You just aren’t going to have the time needed to go deeper and continue to add value if you’re spinning your wheels doing manual, repetitive tasks.

Because of this, we have always valued things that can make you more efficient: tools, scripts, automation, and even interns!

Today, we dig deep into our toolbox to pull out five of our favorite ways to maximize your SEO productivity output.

1. Automate Google Analytics data extracts & reporting

Generating monthly reports is one of those repetitive tasks that can consume a day or more at the beginning of the month (especially in the agency world!).

If you’re manually pulling data from Google Analytics, you need to be constantly checking that your date ranges are correct, that you’ve applied the proper segments, that you’re analyzing the right metrics, and that you’ve accessed the primary profile in the first place. Not only would automating this type of reporting save time, but it would also ensure consistency and eliminate mistakes.

And while scheduling reports in Analytics is fine, reporting can really be taken to the next level with the Google Analytics Add-On for Sheets. This add-on is a lifesaver for us during reporting time!

By adding this to Google Sheets, you can pull data directly from the Google Analytics API without ever having to log into the Analytics interface. To start, you’ll need to configure which metrics, date ranges, segments and profile the API should be pulling. Next, you simply run the report; the data is then loaded into your spreadsheet automagically.

The beauty of this whole system is that once you have set up your reporting framework, the amount of time spent gathering Google Analytics data each month should be drastically reduced.

For most of my reports, all I do is adjust the date ranges at the beginning of each month, and I let the API apply all my segments and collect only the metrics I need. I also create charts in the same spreadsheet that reference the cells this data gets pulled into.

With some very minor changes to the spreadsheet each month, I’m able to pull all of the data I need and have it formatted into easy-to-read charts.

This little add-on easily saves me about a day’s worth of work every single month.

2. Find internal linking opportunities with Screaming Frog

Internal links are one of the most underrated ranking factors in SEO. They not only allow you to optimize the destination pages for the exact keywords you want, they also provide a great opportunity to strategically distribute link equity in a way that targets your key landing pages.

Because of this, we’re continually providing clients with recommendations on improving the internal links on their websites. And from this, we have plenty of evidence that it works, even with some of the most competitive keywords there are.

For large and enterprise websites, it can be tough to find every one of those juicy internal linking opportunities awaiting your attention. The good news is that Screaming Frog comes with a “Search” feature that makes finding internal linking opportunities a breeze.

Before running a crawl of a website, simply navigate to “Configuration > Custom > Search” and add keywords you want to optimize for. Screaming Frog will then crawl the whole site and return URLs that use that text in the “Custom” report section. You can run a search for 10 different keywords at a time so you can include the different variations of the keyword you’re optimizing for.

You can also pair this search with Screaming Frog’s Include/Exclude feature to only search for opportunities in specific sections of your website. For improved productivity, I like to use the OpenList extension, which opens all of the URLs at once in separate tabs.

3. Scale keyword research with Merge Words

Google is better than ever at understanding the topic of a web page through its improved entity recognition. Better language processing allows Google to group related terms and understand their context.

This means it’s extremely important to not only understand your core keywords but semantically related terms as well. Keyword strategies revolving around concepts such as TF-IDF are gaining more traction among search professionals.

Google’s improved language comprehension means that your pages are capable of ranking for a much larger set of keywords than the ones they’re optimized for. While this is great for SEO, it can be intimidating to start keyword research with this in mind.

How are you supposed to determine all of the different keyword combinations you should be including in your content? And how are you to know which keywords to actually implement on the page?

Enter the Merge Words tool. This simple tool allows you to add words to three separate columns; then, as the name suggests, it will merge every combination of all of the terms you entered.

Now, instead of spending a great deal of time manually plugging keywords into your keyword research tool, you can quickly combine all of the different identifiers into Merge Words, then copy-and-paste that data into your keyword research tool.

An example of how this could be used is with an aftermarket car parts retailer. They could merge lists of all of the makes/models (Acura MDX, Acura TL, etc.) they provide parts for with all of the products they carry (headlights, seat covers, etc). The result is every combination of make/model with every part they provide (e.g. Acura MDX headlights, Acura MDX seat covers, Acura TL headlights, Acura TL seat covers).

They could then plug this list into the Google Keyword Planner to see what the most searched keywords were.

4. Scale SEO improvements with global changes

SEO productivity doesn’t have to just refer to specific tactics to make the collection of data easier. Productive SEOs are also capable of applying this thinking to campaigns as a whole to scale their success. While page-level recommendations can be extremely beneficial, often times it can be tedious and lead to diminishing returns to solely optimize a website on a page-by-page basis.

Especially with larger enterprise websites, it can be hard to move the needle for a website’s organic traffic by just picking at individual pages.

For this reason, I believe the most productive use of an SEO’s time is looking for global improvements. These sitewide improvements can be the most beneficial use of time as the SEO or developers only need to make the change in one location and yet it can impact thousands of pages.

So, how can you identify changes that can be made on a global level? One we do quite a bit is tweak title tag and meta description template logic so that it includes important words, phrases, and modifiers that people commonly search for along with the primary keywords.

Another valuable sitewide improvement is to look for errors that are built into the website template. Once again, Screaming Frog is our best friend. Start by running a crawl of a website, then sort the reports Screaming Frog provides by “Inlinks.” This shows how many links on the site contain that error.

Oftentimes, we’ll find internal 301 redirects or 404 errors that have thousands of inlinks pointing to them. This is a great clue that this error is occurring site-wide, and a simple change to the template can fix this issue across a large quantity of URLs.

5. Make interns part of your company culture

This may sound like cheating, but sometimes a repetitive or tedious process just needs that human touch. We’ve found that these types of tasks are perfect for interns. They get to do real work, and it frees up our team members for more difficult and meaningful work.

Our summer internship program has been a great success, and we work really hard to make the internships a win-win for everyone involved.

The interns benefit because we pay them well and they get great hands-on, real-world experience beyond grabbing coffee and filing documents. Go Fish Digital benefits by having capable hands ready to take on some of the more repetitive tasks that need to be performed manually.

The program is also a great way to identify talent early, and several former interns have gone on to be great full-time team members with the company.

In running the program, here are some of the things we’ve learned that have really helped us run a strong, efficient program:

  • Take hiring interns seriously. Our hiring process for interns is not all that different from hiring full-time team members. There are several rounds, and we do provide a prompt for a work sample. They’ll be in your office for roughly three months and will have an impact on your culture, so make sure it is a positive one.
  • Onboard interns in groups. The “class” of interns tends to build a good bond as they have others coming on in their same situation. It also means you can train once, and get twice (or more) the output when it comes to delivery.
  • Minimize or eliminate work-from-home opportunities for interns. It takes a lot of self-discipline to be just as productive at home as in the office, and while we trust our team with this, we’ve had less positive experiences with interns working remotely.
  • Ensure that the interns are learning valuable skills. They should learn real marketing skills, and they should also learn how to be a good in-office team member.
  • Hold an exit interview with the interns so that you can provide each other with feedback. We actually didn’t do this at first, and a smart intern pointed out that they would really love some feedback on how things went from our perspective. It turns out that though they are less experienced, they also have some great insight from spending time working with the company, so make sure you get their honest feedback on the experience as well.

Final thoughts

Scaling, efficiency, and productivity are core tenants my company — and for good reason.

If you can find a better and faster way to do something, you increase your quality output while freeing up time to do the more thoughtful (and more rewarding) work required to be successful at SEO.


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.




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[Survey] Marketing organizations in the age of martech

Marketing organizations in the age of martech

At MarTech Today, we often delve into the difficulties faced by CMOs in identifying the skills needed, and the talent required in staffing departments to support omni-channel campaigns, and manage diverse marketing technology stacks. We’ve also explored hiring challenges recruiters encounter when assessing candidates for these roles.

Approaching these topics from a holistic view, martech thought leader Scott Brinker asks in a new blog post “What do marketing orgs look like in the martech age?” He’s created a survey — Marketing Organizations in the Age of Martech — that we invite our readers to participate in.

From the post:

The thesis of this study is that marketing technology is reshaping the organization of the marketing department. Directly, marketing technology and marketing operations have become prominent roles, with expanding teams of their own.

The survey, asks for three pieces of your organizational structure:

  1. What roles report to your CMO (or highest-level marketing executive)?
  2. Who is in charge of marketing technology management and what roles report to them?
  3. Who is in charge of marketing operations — if that’s a separate role from marketing technology — and what roles report to them?

It’s a brief survey that shouldn’t take more than 10 minutes to complete, does not require any identifying information, and all responses will be anonymized and aggregated for analysis. All survey participants will also receive a discount code for our MarTech conference in Boston (October 2-4, 2017).

Please take the survey, and join us in Boston to discuss the results and share your perspective on organizational transformation.




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If your GMB page updates & no one knows, does it make a sound?

If you own SEO at a multi-location brand (or an agency that works with them), it can be hard to sleep at night.

Once upon a time, we were approached by a multi-location retailer about a Google My Business (GMB) problem. Apparently, at some point, Google updated the phone number on a decent percentage of their GMB pages from the local store number to their national customer support number.

They had discovered this because their customer support calls — and cost — had gone through the roof virtually overnight. The problem got fixed, and things went back to normal, but I doubt the person managing their GMB program ever got a good night’s sleep after that.

Over the years, most of us in the Local SEO world have become accustomed to Google updating GMB pages, even those that have been claimed, seemingly on an algorithmic whim. We’ve noticed this is particularly common with images:

The old “change your dealership photo to a cat picture” trick

HelloKittyOneBox2016-1024x442

If you’ve seen any of our Local SEO presentations in the past year or two, this shot is probably familiar, but it’s so good I can’t stop sharing it! Nor can I stop sharing a more recent example we call, “You Want a Slice With That Jeep?”

Pizza + Car Dealer

And because a picture is worth a thousand words, let’s take a look at this luxury apartment building turned Porta-Potty depot:

Porto Potty

When Google shut down MapMaker earlier this year, a metric ton of images in the Local Knowledge Graph got changed. And while I am sure Google’s engineers did a ton of testing, what we’ve seen over and over again is that Google often doesn’t know exactly how changes to one part of its systems will affect other parts. It’s one of the reasons we Local SEO types have jobs. It’s also the reason why we find ourselves a bit cranky in the morning.

This issue was happening so often, we actually built a tool to monitor front-end GMB changes because we were pretty sure that GMB’s dashboard was not alerting us to a good portion of updates that were getting published.

Auto-generated retailer department GMB pages

Often, the problem is not that Google updated a GMB page you have already claimed, but that it creates new pages for you that you don’t know exist. This issue can be acute for multi-location retailers that have, or appear to have, multiple departments. Over the past year or two, we have seen Google auto-generate department GMB pages, often with disastrous results. Following are a few special ones.

The image below shows a typical GMB page for a store with multiple departments. Often, these “stores within a store” are legitimately created by the brand and can be great when it comes to ranking for local, category-specific queries.

Costco Concord, CA

But if you click on the “Costco Hearing Aids Center” link in the Department listings, it takes you to an unclaimed, clearly auto-generated GMB page that is marked as “Closed today” — this screenshot was taken at 12:00 noon on a Wednesday.

Costco Hearing Aids Center

What’s that you say? I’m losing business based on a GMB problem I didn’t even know I had? It’s hard to hear GMB alert me to that issue without my hearing aid! Or, maybe they will never actually alert you to stuff like this, but you might notice your customer base has started skewing towards people who can actually hear.

Here’s an unclaimed Target Photo Center listing with no phone number, address or a website link — but hey, at least it’s open.

Target Photo Center

And it’s not like Target’s SEO team is asleep at the wheel. GMB is likely not going to alert them that this listing has even been created. And there’s not enough time in the day to click on every GMB listing for every Target store to see where it leads.

In Target’s case, at least Google is polite enough to not give out mistaken data. But when it auto-generates these department GMB pages, it also often auto-generates the linked website URLs, which is not always a recipe for success. Check out the website link to this auto-generated Sam’s Club* Optical Center:

Sams Club Optical Center

This Website link takes you to an old Optical category page on the site which provides a not-so-great user experience (good thing most visitors need glasses and won’t be able to see it well):

Sam's Club Optical

I could go on for a while with examples, but I wanted to make sure I wasn’t the only one. So I asked a bunch of other SEOs on Twitter (where else would they be?) how many had had GMB updates go live without their approval over the past six months:

Twitter GMB Poll Results

78%. That’s not a rounding error.

Burnt GMB offerings

Most SEOs I spoke with who handle large accounts see a huge percentage of listings that get “updates” notifications from the GMB dashboard each month. One quoted 920 out of 1,080 pages they manage. Often, these are just suggested changes to “Offerings” or “Amenities,” which are likely not huge deals:

Construction Gifts

Another told me that up to 30% of their GMB listings change in some way every month. And while I suspect that Google alerts us to most of these changes, that still leaves a huge number of updated GMB pages that we never know about… until a client sends a “WTF” screenshot….

How to monitor your GMB pages for updates

Thanks to Google releasing a GMB API last year, there are plenty of great third-party tools for keeping track of changes to your GMB pages. Here are a few:

Good night and good luck!

*Full disclosure: Sam’s Club & Yext are clients of Local SEO Guide


Some opinions expressed in this article may be those of a guest author and not necessarily Search Engine Land. Staff authors are listed here.




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